As an Intake and Eligibility Specialist at FORWARD Platform, I developed and conducted training programs to enhance the knowledge and skills of intake and eligibility specialists, as well as created and maintained an up-to-date database of program eligibility criteria and guidelines. I also assisted in the development of new policies and procedures related to program eligibility and enrollment, and assessed and analyzed the eligibility determination process to identify any inefficiencies or areas for improvement. I have a strong problem-solving and communication skills, and a resourceful approach to resolving eligibility issues.I have a Master's of Science in Human Service Counseling from Liberty University, where I learned how to provide comprehensive support and counseling for clients with various needs and goals. I also have a Master of Business Administration in Project Management from the same university, where I acquired the skills and knowledge to manage and coordinate complex projects and tasks. I have over four years of experience in case management and eligibility determination, working with diverse populations and community resources. I am passionate about helping people and ensuring compliance with all applicable guidelines and regulations. I look forward to connecting with you and discussing how I can contribute to your organization.