D'Angelo Spring Email & Phone Number

Minneapolis, Minnesota, United States

Reviewed requests for service to resolve IT difficulties, documenting and fielding tickets to improve problem resolution.Tackled troubleshooting and problem resolution to support end-user technical issues.Installed and supported desktop software titles and add-ons.Updated software versions with patches and new installations to close security loopholes and protect users.Troubleshoot hardware issues and worked with service providers to facilitate repairs for end users.Implemented system security and data assurance software.Resolved record-breaking backlog of support tickets following major system malfunction.

Champlin, Minnesota, United States

Consulted and advised clients on tailored technology solutions to fulfill business needs and user demands.Continued self-education and training to keep up with industry changes and trends.Improved IT infrastructure, help desk, sales, account management and service operations.Supervised IT staff accountable for identifying and diagnosing server and data center issues and design and implementation of new data center technologies.Researched network products, services and protocols to identify best offerings for future network development.Managed projects through pricing, staffing and ensuring that projects are produced on time, within budget and of superior technical quality.

Medina, Minnesota, United States

Assisted team and end-users with hardware and software configuration, setup and troubleshooting to maintain system functionsOrganized and maintained client accounts and company files and databases.Gave IT support during cybersecurity, programming and data management tasks.Assessed error root causes, aiding diagnostic checks and performance investigations.Supported IT teams in maintaining company hardware and