Derrick-Anthony Stallings Email & Phone Number

Detroit, Mi, Us

Detroit, Mi, Us

Warren, Michigan, United States

• Regional account representative for North & South Central US,+350 accounts.• Liaison between Dealer's and the GM Digital Solutions Platform team• Perform program enrollments with GM dealers• Provide GM dealers support on the DSP platform and program• Lead training initiatives with the dealers• Level 2 escalation point for consumer call center• Be an SME on the DSP program and platform• Assist in resolving dealer consumer order issues as needed• Monitor and improve assigned dealer’s metrics related ecommerce orders from GM brand websites• Assist GM field teams with program education and awareness

-Managed digital advertising for 30+ tier 3 accounts across platforms (Adwords, Display, Bing, Facebook, Spotify, VLA’s & YouTube) with a combined budget of +$80,000.-Conducted monthly reporting, presenting key metrics and opportunities.-Performed daily account analysis and optimization.-Maintained up-to-date ad copy aligned with monthly focus models and incentives.-Cultivated strong dealer relationships, collaborating across departments for strategy efficiency.-Demonstrated core product integration expertise.-Proactively monitored and optimized campaigns.-Identified growth opportunities and provided clear recommendations.-Crafted custom post-sales presentations.-Successfully managed revenue growth for assigned business book.

Detroit, Michigan, United States

Dedicated Customer Service Professional with several years of experience in the digital automotive industry. Recognized for efficiently handling high-profile clients, resolving complex technical issues, and fostering client relationships and satisfaction. Proven track record in process improvement and training, with the ability to educate and mentor teams for optimal customer experiences.-Efficiently managed high-profile clients, defusing tensions, and ensuring satisfaction.-Led cross-functional teams in resolving complex technical challenges.-Conducted deep dives to investigate and resolve platform issues.-Proficient in domain systems/tools, FTP, and SQL queries.-Facilitated conference calls with 3rd party vendors and resolved complex system issues.-Provided 2nd and 3rd level support, ensuring client and employee satisfaction.-Led, mentored, and coached teams for a superior customer experience.-Played a key role in process improvement initiatives.-Conducted training sessions for teams, including classes of over 20 members.-Assisted account executives and implementation teams for client success.

-Proficient in H&R Block tax software and associated systems, ensuring smooth operation for tax professionals.-Navigated a variety of systems and applications to meticulously track, document, and research issues, optimizing problem-solving.-Demonstrated exceptional skill in expressing genuine concern while building strong client relationships, fostering trust and confidence.-Effectively engaged with clients to resolve complex issues promptly, delivering efficient and client-centric solutions.-Served as a valuable liaison between the customer support team, management, and clients, facilitating communication to enhance service quality and overall business productivity.

-Proficient in iOS and Mac operating systems, providing comprehensive support to Apple customers.-Demonstrated excellent written and verbal communication skills, delivering top-notch customer service experiences.-Experienced in a customer-facing role via phone and chat, resolving technical issues promptly and effectively.-Proficient in call routing, case management, and meticulous case logging, ensuring efficient issue resolution.-Skillfully probed clients to identify root problems, facilitating accurate and lasting solutions.-Maintained composure and professionalism during escalated and tense situations, ensuring customer satisfaction.-Utilized known databases to diagnose and resolve issues, consistently finding innovative solutions.-Actively incorporated customer and peer feedback to enhance performance and communication, driving continuous improvement.-Leveraged upselling opportunities to maximize customer value and revenue.

-Monitor AS400 system and record reports.-Rack mounted and installed Cisco switches and verified connectivity.-Assisted in configuration of MDF and IDF switches (Cisco 4506 and 3560) for over 250 schools. -Assisted in troubleshooting connectivity issues between patch panels and affected switches for all schools.-Monitored Detroit Public School network utilizing Orion monitoring software and database. -Perform daily walk-through of Data Center including checking A/C units for operational efficiency, roof for possible leaks, pre-production room for any issues, lights out, communication, print operations, UPS. -Check for and distribute reports on printers.