Contracted to help audit three large datacenters for power, SAN, andNetwork (fiber and copper) connections. Confirmed over 4,000 systems were compliant, labeled, and had redundant power circuits. Audited network switches and reclaimed over 1,000 ports. Contract was extended two times adding additional responsibilities. Led project to prepare the three datacenters for executive review, which was very well received. Created project documentation, and completed project on time and on budget forclient.

Performed problem management and root cause analysis of JAVA based POS systems for theApplication Solutions Division utilizing the ITIL guidelines. Communicated issues, status,and improvements to customer base including senior level management. Analyzed POS systemsand associated architectures and processes to identify opportunities for improvement.Initiated Change Management activities to affect these improvements to variousenvironments.Key Achievements:Trend analysis and peak season readiness for the New York State Fish and Game systems.Developed and implemented a training document for new-hires.Maintained 99.9% system availability for North Carolina State Emissions systems, New YorkState Fish and Game systems, California State Firearms Registrations systems, New JerseyState Emissions systems and all internal infrastructure systems.Monitored and directed personnel during outages to ensure immediate response and restoralof services to the customer base.Developed and implemented standardized implementation and troubleshooting practices.Consistently completed projects ahead of schedule.Managed the defect control and removal lifecycle for software implementations.Identified, tracked and documented system anomalies.Developed process improvement and procedural documents.

Provided 24/7 support and maintenance for Department of Corrections inmate calling systemwith more than 500 routers. Configured and implemented turn-up of frame-relay for newsites. Configured Cisco routers and switches, and mapped connectivity flows in Visio.Administered physical equipment inventory and IP addressing scheme. Communicated issues,status, and improvements to customer base including senior level management.Developed standardized and repeatable methods for configuring routers prior to deploymentinto production. Trained other employees on these processes.Key Achievements:Migrated call validation servers from data center in Florida to new facility in Atlanta.Modified access control lists (ACLs) to permit operability between multiple autonomousnetworks.Maintained 100% network availability for business critical systems.Developed and implemented standardized implementation and troubleshooting practices.Ensured implementations were completed on-time, including ramp-up of new facilities.Consistently completed projects ahead of schedule.

Designed, installed, configured, implemented, and supported LANs for more than 300corporate facilities in the western U.S., including material lists and procurement.Configured VLANS for broadcast/collision domain segmentation and performed troubleshootingfor isolated networks. Mapped block and logical diagrams, and used trace routing todetermine IP address for security. Administered IP, DNS, and DHCP using QIP. Fabricatedstraight through, crossover, and rolled patch cables. Performed CAT3/CAT5 cabling. Managedtickets with Remedy and TSO/CSM mainframe; used various sniffers, analyzers, andspecialized applications to perform expedited troubleshooting. As a member of the SeniorEngineer Steering Committee, I developed process improvement documents and providedtraining to the engineering staff.Key Achievements:Served as charter member of Senior Engineer Steering Committee tasked with creatingenterprise wide engineering best practices and procedures.Contained virus/worm propagation via enterprise level switch blocking.Established detailed integration plans for newly acquired companies at nationalconference.Decreased hop count by re-homing T1 and fractional T1 circuits.

Managed technical support team for 24/7 call center, including hiring, training, andevaluation. Served as regional project lead for Y2K compliance initiative involving 10,000physical components, including vendor selection for tracking management and remote desktopsupport software. As the western region lead for the asset management project, I designedand implemented a system of collection servers that were strategically placed ataggregation points within the enterprise network, to collect more than 10000 asset recordsfrom production servers and user PC's. These records were then uploaded on a regularlytimed schedule to a centrally located Oracle database. I developed documentation andtraining materials to disseminate this knowledge to support staff.Key Achievements:Migrated more than 1000 users to Windows3.x to 9.x to XP, and more than 1000 users fromNT 3.51 to 4.0. Included application of service packs.Relocated 24/7 call center with more than 500 users; concurrently migrated from TokenRing and OS/2 to Fast Ethernet using NT 4.0.Integrated NT domains, and designed, established, and maintained NT master domains.Configured and maintained VPN routers, DSL, and ISDN equipment and software for executivemanagement.Completed Y2K compliance six months ahead of schedule.

Supervised team of 12 responsible for monitoring long distance transmission. MonitoredT1, DS3, and OCx traffic, and ESFMs for BPVs, CRCs. Maintained and repaired as necessary.Developed training documents for the Hp3000 System and associated telemetry networks. Trained all shifts in the 24 hour support environment to troubleshoot and maintain thesesystems. Performed user acceptance and quality control for the beta testing of newmonitoring applications.Key Achievements:Addressed more than 1 million alarms daily.Directed field engineers for business critical (big pipe) systems failures.Developed metrics and reporting for utilization and outages, and presented to senior