Main duties performed: Listening to customer or client complaints or concerns and working to resolve their issues, Taking or processing orders for a product or service, Communicating with clients and customers about their experiences with a product or service, Providing advice on purchasing products or services, Answering client or customer questions about properly using or accessing a product or service, Insert customer and account data by inputting text based and numerical information from source documents within time limits, Compile, verify accuracy and sort information according to priorities to prepare source data for computer entry and Scan documents and print files, when needed.