D'Andrae Beasley Email & Phone Number

Washington, District Of Columbia, United States

• Provided technical support for Zuora’s Software-as-a-Service (SaaS) solutions cloud-based subscription billing and finance platform, resolving complex issues and ensuring customer satisfaction.
• Lead team in assisting clients with onboarding, user management issues, revenue management, Administration, payment related issues, provisioning, API, platform, and workflow concerns.
• Served as the primary contact for customer support and ensured customer satisfaction.
• Reviewed and processed applications and/or policy changes according to established guidelines.
• Provided updates and internal work notes within Zendesk CRM to keep customers and management visible to any changes made to customer profile.
• Managed supported accounts and ensured prompt and complete resolution of support cases logged via Zendesk CRM.

Atlanta, Georgia, United States

• Responded to inbound calls and chats from over 300 community-sized banks and credit unions seeking product support for end users.- Provided Tier III technical support for online banking and financial management.
• Provided value-added services by delivering prompt, remote technical and software support for financial institutions within the Online Banking software via a ticketing system, video conference, phone support, and web.

Atlanta, Georgia, United States

- Collaborated with risk and compliance departments to ensure onboarded merchant accounts remain compliant and low risk.- Assist merchants with billing inquiries; provide education regarding billing fees. Create, supervise and oversee the execution of the Customer Support workflow, projects, as well as the coordination of internal and external.

Marietta, Georgia, United States

- Managed a portfolio of clients, ensuring that they received exceptional customer service and support for ITwercs' software products and services- Built and maintained strong relationships with key stakeholders, including senior executives and end-users, to understand their business needs and goals and identify opportunities for upselling and.

Atlanta, Georgia, United States

- Provided technical support to merchants and partners for Fiserv's Clover point-of-sale system, including troubleshooting hardware and software issues, and resolving issues in a timely and effective manner- Utilized diagnostic tools and techniques to identify and resolve complex technical issues, including collaborating with other teams to diagnose and.

Silver Spring, Maryland, United States

- Provided technical support to customers and end-users for Descartes' AES Direct software, including troubleshooting software and hardware issues, and resolving issues in a timely and effective manner- Utilized diagnostic tools and techniques to identify and resolve complex technical issues related to US export regulations, including collaborating with.

Richmond, Virginia, United States

- Developed and executed visual merchandising strategies to effectively showcase products in retail settings, including creating eye-catching displays and signage that highlighted key product features and benefits- Collaborated with sales teams and clients to understand their needs and goals, and develop customized merchandising solutions that aligned with.

Arlington, Virginia, United States

- Provided helpdesk support to end users via written and verbal communication regarding the Judge Advocate General Corp (JAGCNET) website.- Updated the JAGCNET website regularly to ensure current and critical JAG Corp information. - Performed software and hardware updates; performed website maintenance through JAGCNET.- Assisted help desk and network.