Daniel Cooper Email and Phone Number

• Developing and implementing strategies to boost client engagement and satisfaction.• Building strong, trust-based relationships with key clients to understand their goals.• Leading initiatives that improve client onboarding, training, and support processes.• Analyzing client feedback to drive continuous improvement and innovation.• Collaborating with sales, marketing, and product teams to deliver cohesive and effective solutions.

- Help develop and maintain procedures and processes within the Business Development Department that will lead to positive and effective interaction with all departments and customers in order to close strong contracts;- Assist the Service Department in maintaining customer relationships pertaining to spare parts, replacement parts, and services;- Maintain up-to-date understanding of industry trends and technical developments that affect the target markets;- Analyze market needs and requirements and propose suggestions for product development and innovation.

- Managing all departments in the showroom as directed by the BDM;- Reviewing sales including margins, volume, quotas, and closing ratios while suggesting future goals;- Assisting BDM with customer related issues escalating above the Guest Experience Manager;- Reporting changes in policy and other information to staff members;- Providing exceptional leadership to the sales, guest experience, and visual teams as portrayed by the Sales Manager;- Coaching members of the staff to build individual and team success in a professional manner;- Learning about budgeted administrative costs including wages and supplies;- Gaining an understanding of the performance of employees and assisting them as applicable;- Ensuring complete and adequate documentation of procedures and tasks completed;- Completing various report functions in a timely manner;- Assisting with hiring, training, and coaching business development team members;- Attending monthly staff meetings.

- Ensure successful delivery of the functionality and application components by the team according to commitments with the client;- Setup, coordinate and ensure execution of joint development across multiple teams, including activities related to integration with other applications;- Actively collaborate with client stakeholders on-site and manage stakeholders' expectations to ensure delivery with quality and transparency of delivery processes;- Ensure development process and established engineering excellence practices are followed by all team members;- Handle project plans, monitor development progress and dependencies across the teams;- Perform day-to-day people management activities in a distributed team with collaboration with company internal services;- Proactively respond to project-related and technical risks;- Provide technical leadership to ensure architecture and technology are aligned across the teams.

- Collaborating with Program Manager to help with Global Workday Implementations;- Create project schedules containing tasks, dates and resource assignments using standard lists of deliverables provided by the Program Manager;- Gather input and approval from key project stakeholders to produce a baseline schedule;- Update and share the schedule with the team over the duration of the project;- Schedule, manage and provide minutes for project meetings, including action items, risks, issues, and decisions;- Provide periodic project status reports at regular intervals, tracking progress through completion of deliverables and milestones, while highlighting the scope and schedule changes, risks, and issues;- Remain compliant with applicable policies and procedures;- Manage resolution of issues, following up with responsible individuals until resolved.