Dale Carnegie Email and Phone Number

Leading the mission-driven venture to empower the community through financial literacy, entrepreneurship, and wealth-building initiatives. Responsible for strategic planning, brand development, community engagement, content creation, and organizing events to connect and inspire entrepreneurs.

Acting as a business coach and thinking about the merchant’s business holistically when offering solutions.Completing essential follow-up documentation after each interaction.Engaging in human conversations with merchants to identify and resolve issues, and provide coaching/growth opportunities for their businesses.Advocating for merchants and the Shopify platform by communicating with stakeholders. Emulating or reproducing technical problems encountered by merchantsProviding advice and training to merchants in response to identified difficultiesProviding business systems, network and Internet support to merchants in response toidentified difficultiesHaving a huge impact on the merchant’s business by optimizing their site, analyzing theirbusiness analytics, recommending marketing strategies, shipping policies, etc.

Resolve installation and operation issues for dealers, distributors and consumers related to our full range products through technical support via telephone, e-mail, team viewer and live chat.Provide customer service and solutions for dealers, distributors, sales reps and consumers through telephone, e-mail and live chat via the web. Piloted the work from home program which was successfully implemented nationwide based on my input and experiences.Log calls into the CRM system to track calls with detailed information regarding the issues and resolutionsBeta test software and hardware as well as validate and help develop new products Contribute ideas to various processes and products within the company that allow for a better consumer and dealer experience.Provide engaging, informative and enthusiastic presentations and field training for key clientsCollaborated with engineering team for special applications and software bug resolution

Ensure the success of our clients through comprehensive training and constant communication and coaching. Create on-boarding processes for our clients to get up and running on our platformUpdate and maintain records of client issues and the resolutions for themCreate surveys to collect feedback and identify areas that can be improved or adjusted to provide better support for our clientele. Conduct onsite training and consultation to ensure real world and real time solutions for individual clients and their work environment. Remotely log into client devices to help resolve technical issues when neededContinually track client usage and engage clients who are a churn risk in order to provide plans and solutions to allow them the max value from our product.Work closely with the software team to report bugs and relay client requests

Manage all daily retail operations and servicesCustomer services including quotations and education of products and services that suit their needsScheduling of meetings, appointments and timelines for customers vehicles and projectsPerform car audio/video starter/security services and consultationsHandle advertising and vendors as well as seek new opportunities and products for the businessMaintain computer systems and bookkeeping as well as inventory

Consult with clients to plan and install mobile audio/video systems as well as remote starter/security systems that suit and exceed their needs and expectationsAssist customers with their questions, concerns and resolve any of their issues Recommend products and services based on individual customer needs as well as demonstrate their operation and potentialMaximize daily productivity through precise scheduling of appointments for services and installationsMet and exceeded monthly sales and service goals while managing all aspects of the Mobile Audio and Security department POS terminal sales, inventory tracking and inquiry Train and assist sales personnel on products and with sales helping them earn bonuses and maximizing their commissions as well as achieve and exceed department sale’s targets.

Book keeping and account reconciliation utilizing Business Vision and QuickBooksMicrosoft Excel spread sheets Desktop publishing, word processingMisc. office related duties including phones and customer service, email managementManaging operations, opening and closing in absence of office managerCashier dutiesDeliveries