Vendor Management and offshore co-ordination (India) Test Script Creation utilizing HP Quality Centre and HP ALM.UAT execution and reportingDefect ManagementRequirements Analysis and Definition (eg. Business Rules and User Story development)Operational ReportingStakeholder Management (including specification sign-offs)Workshop facilitationDeployment and Post Implementation production support Test summary ReportsCoordination of Test Environment… Show more Vendor Management and offshore co-ordination (India) Test Script Creation utilizing HP Quality Centre and HP ALM.UAT execution and reportingDefect ManagementRequirements Analysis and Definition (eg. Business Rules and User Story development)Operational ReportingStakeholder Management (including specification sign-offs)Workshop facilitationDeployment and Post Implementation production support Test summary ReportsCoordination of Test Environment setup.Demonstrations to Business of new software implementation. Show less

Testing assignments:UC Connect Project: Involved the testing of the Host plus automated call Centre system.Filerole project: Development initiatives to improve the performance of the Review process so that outage window can be reduced to members.Insurance rate change project: Rate change for one of SuperPartners super funds which needed to be tested within the system.Satellite Systems Project: Testing the integration of different systems within SuperPartners to… Show more Testing assignments:UC Connect Project: Involved the testing of the Host plus automated call Centre system.Filerole project: Development initiatives to improve the performance of the Review process so that outage window can be reduced to members.Insurance rate change project: Rate change for one of SuperPartners super funds which needed to be tested within the system.Satellite Systems Project: Testing the integration of different systems within SuperPartners to support the Core Registry Project.ASX 100 Project: Integration of Member Super Site and Employer Super Site with existing ASX platform for New and Existing members.LetterGen Project: Implementation and testing of new letter generation system introduced to the Insurance and Claims team.Core Registry Project: January 2010 – February 2013 (During this time four months were spent working in Bangalore, India. Off shore tasks were coordinated for the Core Registry Project alongside Tata Consultancy Services.)Role: Administration Team Leader, Jan 2008 – May 2010Line management of administration staff. Recruitment of administration staffOperational ReportingSenior Management liaison Show less

Processing member and employer contributions, for AMP Retirement Saving Accounts and AMP Super Leader.Claims processing & Registration Quality tracking.Operational performance tracking and reportingComplaint resolutionSystem testing