D. David Downie, Bsee (Abet) Email & Phone Number

Winona, Mn, Us

Atlanta, Georgia, United States

The Customer Success Manager is responsible to own and provide a world-class customer journey to our Premium accounts to ensure customer satisfaction and retention. A CSM develops relationships with customer stakeholders and also is responsible for leading post-sales efforts including customer on-boarding, driving user adoption, owning customer renewals, and developing up-sell opportunities. Own overall relationship with assigned clients, which include:o On-Boarding : Work with customers to establish critical goals, or other key performance indicators and aid the customer in achieving their goalso Adoption : Manage and increase revenue within existing customers through expanding usage and knowledge of serviceso Customer Liason: Acts as liaison between internal departments to communicate results and feedback concerning service delivery related concerns; Researches client-impacting situations and, if necessary, makes recommendationso Customer Satisfaction : Drive Customer Satisfaction surveys (CSAT), interviews or meetings to determine customer loyalty and implement service improvement plans as appropriateo Upsell : Works to identify and/or develop upsell opportunitieso Renewal : Negotiate commercial terms within set guidelineso Establish a trusted/strategic advisor relationship with each assigned customer and drive continued value of our products and serviceso Develop, prepare, and nurture customers for advocacyo Negotiate and close renewals with assigned customerso Independently manage the entire sales cycleo Identify cross-sell opportunities within the existing customer baseo Proactively act on problems and Manage Service Improvement Plans if requiredo Identify, qualify and influence new projectso Develop strong, long-lasting customer relationships as a trusted advisoro Track and report on customer health and deliver different outreach programs

Schaumburg, Il

Working for the corporate offices of Sprint as a Business Development Manager in Machine-to-Machine (M2M) Sales Group working with companies to create B2B2X modeled solutions & products. As a focused and driven sales professional, I have utilized a strategic, solutions-based approach to develop profitable business partnerships with the organizations I work with. Recognized for identifying latent pain/need within a customer’s operation as well as how it is linked within their organization. Known for diagnosing prior to prescribing and creating a partnership with my customers that will solve a mutually agreed upon set of problems.

Greater Chicago Area

Founded in 2001, Arkadin is one of the largest and fastest growing collaboration service providers in the world. With a vision rooted in the belief that progress emerges from people's desire to share, Arkadin offers a complete range of remote audio, web, and video conferencing and Unified Communications solutions. The services are delivered in the SaaS model for fast, scalable deployments and a high ROI. Its global network of 55 operating centers in 33 countries has dedicated local-language support teams to service its 37,000 customers. Specialtiesremote collaboration solutions, webcasting, webinar services, unified communications, web conferencing, conference calling, video conferencing, audio conferencingFor more information, please visit www.arkadin.comDescription:Responsible for overall sales process from initiation to close; adding prospective customers within territory identified through research; generating qualified leads and managing prospect lists to grow Arkadin revenue. Other activities include learning and staying informed on all collaboration solutions offered to customers, maintaining a robust pipeline of business to close, forecasting activities and sales planning to meet and exceed targets.

Wireless Business Sales and Account Management:Specialties in Wireless Machine-to-Machine Capabilities such as Digital Signage, Digital Logs, Signature Capture Devices, Fleet Management/Tracking, Wireless Forms, Wireless Backup, as well as the entire Sprint Wireless Portfolio.