Currently assist with small therapist practice. Building practice organizing office, updating standards and practices.

Provide customer service and accounts trouble shooting in a high call volume environment. Determine eligibility and negotiation of installment plans. Conduct peer to peer orientations and trainings.

Investigated and disseminated standards, requirements, and licensing information for multiple states’ continuing education compliance. Researched and identified target markets. Developed a business to business marketing strategy. Tracking and trending of high volume courses. Reviewed and edited continuing education classes, and evaluated and booked venues.

Tax collection services via written correspondence and oral communications. Provided education and customer service, in response to taxpayer inquiries. Participated on process improvement teams and in pilot programs such as The Hard Core Collection Pilot, Credit Card payment pilot, CIC pilot, and the TAMS Pilot program to determine process improvement to current procedures. Delivered site support, as the ZAA/TAMS Implementation Team Lead, and disseminated pertinent information regarding… Show more Tax collection services via written correspondence and oral communications. Provided education and customer service, in response to taxpayer inquiries. Participated on process improvement teams and in pilot programs such as The Hard Core Collection Pilot, Credit Card payment pilot, CIC pilot, and the TAMS Pilot program to determine process improvement to current procedures. Delivered site support, as the ZAA/TAMS Implementation Team Lead, and disseminated pertinent information regarding changes and improvements to team members. As a Web-ex trainer, developed and implemented training materials for representatives, which resulted in a $250,000 savings per month. Show less

Oversaw the daily performance of computer systems. Consultation with staff, users, and management to establish requirements for new systems and modifications. Troubleshooting of user inquiries regarding computer software and hardware operation to resolve problems.

Instructed employees and provided on-the-job training. Advised on policies and procedures specified by state guidelines. Performed evaluations of inmates and officers, and participated on grievance panels to resolve inmate complaints and disciplinary actions. Responsible for supervision of officers and the care, custody, and control of inmates.

Responded to emergency situations, and resolved conflicts between inmates and officers. Provided care, custody, and control of inmates. Completed administrative paperwork and supervised the preparation and maintenance of records and reports.

Processed and booked convicted individuals into prison, and conducted head counts. Recorded information, such as prisoner identification, charges, and incidences of inmate disturbance, and kept daily logs of prisoner activities. Monitored prisoner conduct in housing units, during work and recreational activities. Screened visitors, and guarded the facility according to established policies, regulations, and procedures.