David Dougherty Email & Phone Number

Sydney, New South Wales, Australia

Sydney, Australia

Chatswood, New South Wales, Australia

Sydney, Australia

Managing the reporting, coordination and governance of the Takata Airbag recall program

Macquarie Park, Sydney

Part of the Project Management team i was responsible for • Planning and documentation for deployment of new or changed MS Exchange and MS Skype services• Stakeholder and customer engagement • Project scheduling, milestones and co-ordination of technical resources through implementation • Monitor and Control of Project schedule and deliverables• Project status reporting to both management and Customer• Manage the successful transition of projects and services to Operational teams• Change Management within a project setting

Sydney, Australia

In this role i was the key conduit between my customers and our internal technical and sales teams.my responsibilities included• Manage customer engagement for 2 high profile customer• Maintain accurate detail of customer platform to ensure adherence to SLA and SLO• Customer and Account team Engagement• Plan and chair weekly and monthly customer review meetings• Provide root cause analysis of major incidents affecting the service• Ensure timely and accurate billing for services• Provide advice on technical solutions, recommended updates and evolutions• Analyze and deliver performance reports weekly and monthly

Australia

Managing a small support team, providing L2 support to Microsoft Exchange, Skype and Sharepoint customers in a Managed Services environment.

Australia

Sydney, Australia