D'Elia Ramsey Email & Phone Number

- Handles customer inquiries through phone, email, and chat for small businesses.- Offers expert support and troubleshooting for Justworks' products and services, covering software, benefits, payroll, compliance, and HR.- Assists customers and their employees with benefits administration, eligibility, and enrollment, including Medical, Dental, and Vision insurance, Life Insurance, Flexible Spending Accounts, Health Savings Accounts, commuter benefits, Long and Short Term Disability insurance, retirement, and COBRA.- Addresses customer concerns related to payroll administration, payments, time & attendance, payroll reports, federal and state wage and hour laws, and general payroll policies.- Maintains an in-depth knowledge of our software and serves as a go-to resource for customer training and best practices.- Efficiently manage open cases in our CRM, providing timely updates to customers on resolution status.- Delivers accurate information promptly and with a friendly, professional, and empathetic approach for a superior customer experience.- Handles triage, escalation, and resolution of higher-level issues through coordination with Team Leads or subject matter experts.- Contributes suggestions for product and process improvements, advocating for customers and communicating bugs to the engineering team.- Establishes and nurtures collaborative relationships with cross-functional departments.- Performs additional duties as required based on departmental or organizational needs.

New York City Metropolitan Area

- Provided direct customer support via chat using HelpShift for technical support, and general product questions.- Consistently met customers' expectations as reflected in the customer satisfaction scores and met internal service levels for responses.- Regularly updated reporting documents with app metrics that provide a detailed overview of weekly customer requests.- Reviewed, analyzed, and reported customer feedback across contact channels via email and in meetings.- Stayed regularly informed on the status of the products (i.e. new releases, updates, FAQs, etc.) and ensured the team was also updated.- Participated in team training and professional development opportunities.

Secaucus, New Jersey

- Provided customers knowledge of rental and monthly service subscriptions via email and phone using Kustomer.- Assisted customers with creating rental/subscription orders based on availability.- Provided customers with assistance with shipping/tracking information, missing packages, and returns using internal platform CX Admin.- Provided customers with recommendations of rental clothing pieces according to information provided for the event/outing needed.- Kept track of inventory discrepancies using Google Docs ie: Google Spreadsheet, Google Form.- Maintained KPI’s goals of assisting 65+ customers daily.- Assisted customers with account information such as logging in, resetting passwords, pausing and cancelling accounts.

Greater New York City Area

- Provided customer assistance using personal product knowledge via online chat and emails using Zendesk, and through the company customer care hotline.- Assisted customers with missing packages, returns which includes those from authorized store-front retailers, shipping/tracking information and confirmation on order statuses, using Magento.- Assisted customers on creating a hair profile to ensure that they acquire the best product for their hair care needs.- Made daily follow-ups (via Email and phone) in regards to order processing times, and customer satisfaction.- Used dotcom distributions to conduct inventory checks to ensure backstocks are cleared within a minimal time.

Flushing, Queens, New York

•Assisted customers with technical support for tv repair, home phone and internet issues.•Educated customers on how to troubleshoot equipment.•Provided information to customers on bill statements, and service outages.•Corrected codings on accounts which means adding channels based upon request, creates/cancels technician appointments, and upgraded customers package plans.•Assisted customers with accounts using internal systems provided by Charter Communincations.•Assisted customers with making payments on their account packages.•When customers called escalate, I utilize best practices to ensure the customer is satisfied.•Personal, monthly average call time is optimal with company standards ranging at 7 minutes per phone call having a satisfied customer by end of call.•Coached and trained fellow co-workers on best practices to minimize call time, dead air usage, and overall call friendliness to ensure a satisfied customer.

Victoria’s Secret ­ Assists in maintaining cleanliness behind the cash registers and organizing paper work throughout the day. ­ Maintaining a sales rate of at least 10 to 12 transactions a day, which equals between $100 ­ $300 ­ Assisting customers on locating items in store and online, customer bra sizing’s, assisting in stock checks, and replenishing the store. ­ Maintaining the store image by folding and placing merchandise in respected areas. ­ Assisting in counting the registers at the beginning of the day to start transactions at $600 and end of day to close the registers with $600

Assists in maintaining store image by folding and putting merchandise in the respected areas. ­ Assists on customer stock checks, which includes but is not limited to in­store stock checks and locating styles available in other stores. ­ Assists customers on their buying needs by providing advice and measurements to ensure the selected styles fit comfortably. ­ Maintained a sales rate of at least 10 sales per day, which equals between $800 ­ $1200 revenue Photo Studio Assistant Product Preparation July, 2013 – July 2014 JackThreads​, Brooklyn, NY ­ Maintained integrity of the samples after they have been received. ­ Steamed, ironed, and prepared samples for photo shoots. ­ Organized the samples according to their respected Purchase Orders for easy access by all departments. ­ Located samples for important editorial shoots. ­ Packed and prepared samples after shooting for daily inventory scanning. ­ Maintained the Photo Studio Pipeline according to my daily tasks.

Liberal Arts

High School Diploma, High School Diploma

Achieved, and participated in the LTW internship program.

June