D Eric Kemp Email and Phone Number

Responsible for overseeing and managing the day-to-day operations of the company's IT infrastructure. Ensure the stability, integrity, and efficient operation of Information Systems supporting core organizational functions. Lead a team of IT professionals, manage service delivery, and implement best practices to improve system performance and reliability.

• Network services management, DHCP, DNS and DFS • Troubleshoot and configure MacAfee Endpoint Protection and BitLocker Drive Encryption• Use Salesforce ticketing system to enter and track trouble calls• Technical Support of approximately 300 End User, Client and Server support • Provide support for remote VPN Setup and activation• Resolve Help Desk cases using Remote Systems Automation and Enterprise processes • Perform software migration and Windows 10 image deployment • Break/Fix for remote software distribution and upgrades

• Troubleshoot and configure Wells Fargo Teller Peripherals and related software stack issues• Resolve Tier 3 support escalations via PAC2000 ticketing system• Provide remote desktop support to field technicians for over 60,000 workstations across 4000+ locations• Identify repeat issues and work to determine root cause and ultimate resolution

• Provides Tier 3 user level technical support by troubleshooting technical issues with networking systems and carrying issues through to resolution• Secures network by developing network access, monitoring, control, and evaluation • Provide system configuration, account management, deployment and Administration of Azure Cloud-Based Biometric Systems• Install complete AFIS sites including hardware, software, X-load, matcher, partitioning, disk space analysis, etc.• Perform preventative and remedial hardware and software maintenance and system administration • Provide assistance on installations and removals• Write UNIX/Linux and PowerShell scripts to analyze and process data• Troubleshoot and promptly escalates customer service issues• Make decision for proper support procedures when system problems arise• Work with software developers on system enhancements

Cloud Hosting for our 30+ Health Centers using the following:Commvault IS Backup and Recovery Correlog system and security monitoringSolarwinds Network MonitoringVMware and Hyper V Desktop and Server VirtualizationO365 and Microsoft Exchange supportData WarehousingDisaster Recovery and Business Continuity