Responsibilities include the processing of client inquiries in German, French and English, deployment of investigations, creation and administration of adequate statistics, drafting the minutes of the weekly meeting of the team, preparing data protecting contracts for data users as well as handling the distribution of data and running the hotline.--> Running the hotlineThe hotline consists of a freephone number via which questions may be asked.In addition to telephone inquiries, questions and feedback may also be sent to the hotline by email or letter. --> Creation and administration of reliable statistics All activities are recorded, aggregated and processed in table and graphic form every quarter.-->Administration of the hotline portal The anonymized key figures and the respondents history are managed online.--> Preparation and administration of the data protection contracts for data users Depending on client needs, a data protection contract is created and the electronic business management process is started.--> Responsibility for the updated locality file In particular, this means entering commune mergers and preparing the file in a set time limit.--> Drafting the minutes of the production team's weekly meeting I supervised the hotline with a high degree of sensitivity, responded to callers' inquiries and questions seriously, enthusiastically and with a high level of expertise. I carried out written correspondence diligently, putting my extensive language skills to good use. I provided spoken and written information in German, French and English.I reported hotline activity statistics in a quarterly Excel file that I designed myself. The statistics are continuously updated and available in tabular and graphic form. The data are incorporated into the quarterly production report, providing useful information on the hotline's activities.