Conducted Meetings with Institutes and Organizations that are supported by NIH/CIT IT Support Services.Generated reports to measure and track performance of the Tier 2 Desktop Support Team in respect to SLA’sManaging queue of incidents and service requests through ServiceNow to facilitate an helpful, thorough and swift response to CIT staff and Supported Institutes and Organizations within NIH. Building automations to track the asset deployment process.Coaching and instructing Tier 2 Desktop Support Technicians on Incidents, VIP Support, Asset Management

Under the GDIT contract, I now support the IT needs of the Fogarty International Center (FIC) at NIH. FIC is a team of 90+ individuals, focused on global health.-Collaborate with ITSS Engineering and Security teams on various management activities such as access, application, security and patch management in support of multiple NIH institutes and centers.- Handling compliance activities with the FIC ISSO and CIO to address …. Using enterprise monitoring/endpoint applications (e.g Splunk, BigFix)- Work with the Windows engineering team to troubleshoot Big Fix connectivity issues with DMZ Networks.- Test and report the performance of Windows Defender, Kerberos SSO extension, MacOSLAPS on Apple Computers with the Mac Engineering team.- Advised users on hardware IT solutions for travel and office use.- Coordinate repair projects with Dell Federal to remediate our laptop inventory that harbored a motherboard defect and reduced negative impact to the user.

Supporting the National Institute of Health - Center of Information Technology & the Office of the Director.

Operate and troubleshoot projectors, microphone devices, PC’s, and Video Conferencing systems (Crestron/ Polycom).Perform routine maintenance on A/V equipment.Provides support for Web Conference Meetings on platforms such as Microsoft Teams, Zoom, and WebExAssisted with the re-imaging and deployment of Windows 10 Desktop PC’s and Laptops.Assisted with the Configuration, Encryption and deployment of Apple Laptops and Desktops via Jamf Pro.Administered and managed Adobe licenses for NICHD Users.Installed & configured software such as Adobe (Creative Cloud), R Studio for NICHD users.Assisted NICHD users with installing and configuring printers for telework use.Assisting cybersecurity professionals with remediating & resolving NAC compliance tickets.

Secured guest bookings for news associations like Democracy Now & MSNBC.Purchased and prepared food and gifts for guests, commentators and analysts from news associations.Organizing inventory and performing maintenance on cameras, mixers, microphones and Interruptible Foldback (IFB).Adjusted lighting, background, camera positions to create the news ready shot.Routed fiber optic video and audio signals from studio to either SSD recorder for further edits or master control for news pre-tapes and live broadcasts.

Create album artwork and graphics with Photoshop.Utilize Hootsuite and IFTTT to automate social media postings.Assists with media strategies and email campaigns using Mad Mimi.Maintains social media accounts (Twitter/Facebook/Instagram).Responsible for web development with Wordpress.

Wrote Quote of the Day (QOTD), "Happy Birthday", posts and copy to promote movies, documentaries and the Kweli TV brand.Scheduled posts with Hootsuite on Instagram, Twitter, and Facebook accounts.Created promotional videos and graphics with Photoshop, Premiere Pro, and After Effects.

Assisted in the development and arrangement of segment times and musical blocks. Curated music selections and composed intro music.Handled editing and mixing of studio interviews and field recordings with Adobe Audition/Logic Pro.Assisted with talent research and interview preparation.

Responsible for ingestion of music into the database.Metadata input song information elements (i.e. Artist Name, Record Label, Song Title).Used music scheduling software like Music Master and TeamNews to assist with database management and maintenance.Researched topics for the Football Show and Counter Attack.Screened calls for the morning and afternoon shows.Edited sound bytes from news sources and interviews for production.Responsible for uploading interviews and show comments on Soundcloud.Handled audio board work, checking levels of hosts and guests.Wrote copy and embedded Soundcloud posts for social media channels for SiriusXM FC (Facebook, Twitter).

Greeted musicians and guests. Assisted with set up and striking studio sets for recordings and live productions. Routing microphones and technical setup for recordings.