Danielle Heidkamp Email & Phone Number

Odessa, Florida, United States

• Build and execute a taproom specific social media marketing plan through Facebook
• Train and lead other bartenders in evening service events, such as private parties and trivia nights
• Receive and organize beer and wine orders

Odessa, Florida, United States

• Provided excellent customer service through approachable and enthusiastic steps of beverage service
• Developed and maintained customer relationships with an upbeat and friendly attitude
• Used style and flavor beer knowledge to suggestively sell beer and food based on customer feedback

Odessa, Florida, United States

• Executed pub fare-based menu with all safety standards and expectations
• Created weekend food specials, including appetizer and entrée options
• Conducted inventory and ordering on a weekly basis

Tampa/St. Petersburg, Florida Area

• Started as a crew member in August 2019, and was promoted to Student Manger in November 2019
• Exemplified and executed high standards of hospitality and customer service
• Motivated, coached, and provided ongoing training for team members
• Managed daily FOH/BOH operations including leading shifts, inventory, counting the safe

• Compiled informational packets for prospective students about the School of Art
• Greeted and assisted students and faculty members via phone and in-person
• Maintained the copy room and its supplies

• Exemplified excellent customer service skills through providing a fast and convenient experience
• Trained and supervised new employees on front counter duties and responsibilities
• Oversaw daily revenue through effectively managing cash register services