D Hemanth Kumar Email & Phone Number

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

Leading Epsilon’s Global SaaS Platform Support Organization, Managed Services Operations and Robotic Process Automation COE. My focus is to build high-performing Operations Engineering support organization and lead the efforts to edifice a business relevant, hybrid and scalable support model to adapt and synergize large enterprise SaaS Digital Marketing offerings. The products are built on Epsilon's Agility Platform that provides multi-channel marketing (Agility Harmony), loyalty programs… Show more Leading Epsilon’s Global SaaS Platform Support Organization, Managed Services Operations and Robotic Process Automation COE. My focus is to build high-performing Operations Engineering support organization and lead the efforts to edifice a business relevant, hybrid and scalable support model to adapt and synergize large enterprise SaaS Digital Marketing offerings. The products are built on Epsilon's Agility Platform that provides multi-channel marketing (Agility Harmony), loyalty programs (Agility Loyalty), and Digital CRM & Consumer Insights (Agility Unite). The platform extensively leverages public cloud and big data technologies to scale to billions of transactions and petabytes of data. Show less

Bangalore Urban, Karnataka, India

Tampa/St. Petersburg, Florida Area/ Bangalore

Baltimore, Maryland Area

London, United Kingdom

• Managed architecture, design, and setup of Data centers• Initiate POC initiatives cross the various components of the project and provide a case study after each POC.• As a CCB experts analyze the effect of change and ensure remediation plans are in place.• Responsible for Orchestration and drive the successful and timely completion of tasks to achieve customer organizational goals, including the identification and mitigation of risks and issues which may impact the project golive… Show more • Managed architecture, design, and setup of Data centers• Initiate POC initiatives cross the various components of the project and provide a case study after each POC.• As a CCB experts analyze the effect of change and ensure remediation plans are in place.• Responsible for Orchestration and drive the successful and timely completion of tasks to achieve customer organizational goals, including the identification and mitigation of risks and issues which may impact the project golive dates.• Document appropriate system manuals, system infrastructure and process flows.• Plan and co-ordinate COB and DR activities for the project, globally owning the activity.• Assess security configurations, and conduct policy and procedure reviews.• Responsible for ensuring issue closure by ensuring the teams successfully identify and modify application code for all required programs supporting business operations. Show less

Singapore

• Managed architecture, design, and setup of Data centers, as part of Datacenter migration. • Completed the DC setup and migration in 6 months, as time was of essence in this BOT project.• Based on business needs and priorities, prepared execution and testing strategy for reliable relocation and migration with minimum downtime.• Successfully orchestrated relocation of 22 business critical applications, with no downtime.

Princeton , New Jersy

• Perform GAP Analysis and Integrate 300 servers with core infrastructure.• Integrated the SCM process with that of the clients, by base lining all code as per the clients SCM process, this involved locking puts, breaking locks over all files and ensuring that branching works fine without issues.• Document and remediate issues for BS7799 certification.• Provide L2 and L3 support for Unix and Windows platform.• Setting up for new build servers for new release where in the box had… Show more • Perform GAP Analysis and Integrate 300 servers with core infrastructure.• Integrated the SCM process with that of the clients, by base lining all code as per the clients SCM process, this involved locking puts, breaking locks over all files and ensuring that branching works fine without issues.• Document and remediate issues for BS7799 certification.• Provide L2 and L3 support for Unix and Windows platform.• Setting up for new build servers for new release where in the box had to be configured as per specifications.• ONYX TMS Setup, configuration and administration.• Managing and coordinating implementation of application releases/upgrades. Show less

Greater New York City Area

• Providing support for custom application on the UNIX (Sun Solaris 2.8) and Windows platforms. • Problem logging, reporting and escalation to development teams.• Tracking issues/problems to closure and perform root-cause analysis in coordination with the development teams as and when required.• Setting up UAT environments as and when required• Managing and coordinating implementation of application releases/upgrades

Parsippany, New Jersey, United States

• Preparing Oracle security measures, which was compatible to the configurations involved.• Performance tuning of the database and the applications. • Preparing and implementing adequate backup/recovery strategies, including disaster recovery scenarios.• Portal and backend monitoring as per the Service Level Indicators.• Installing of various software components.• Monitor and maintain health of the software components (web server, database, application… Show more • Preparing Oracle security measures, which was compatible to the configurations involved.• Performance tuning of the database and the applications. • Preparing and implementing adequate backup/recovery strategies, including disaster recovery scenarios.• Portal and backend monitoring as per the Service Level Indicators.• Installing of various software components.• Monitor and maintain health of the software components (web server, database, application servers).• Maintain a knowledge base of all problems encountered as well as the corresponding resolution.• Coordination and follow up with the development team for bug fixing. Show less

New York City Metropolitan Area

Bachelor’S Degree, Business Administration And Management, General,Honors

Diploma, Computer Systems Networking And Telecommunications

High School, Computers, Accounts And Income Tax

Activities and Societies: Debates, Quiz and Cricket.