Daniel Bailey Email & Phone Number

Marlow, Buckinghamshire, United Kingdom

South East Asia & Australia

Bristol, Bristol, United Kingdom

TEMPO is the programme name given to implement an Electronic Health Record (EHR) in all Nuffield Health hospitals. The programme is being run by a combined clinical, business and technology team, with input and involvement from experts from all clinical and administrative areas of Nuffield Health.

Epsom, England

Nuffield Health is the largest not-for-profit healthcare organisation in the UK, offering a complete health and wellbeing service, including private hospital care, health clinics, diagnostic units and gyms.Based at Head Office in Epsom, the IT Technical Operations Team supports the business with second and third level support for business systems and applications. The IT Customer Services Team is a non-technical team who provide an interface between customers and Technical Teams, managing communication with stakeholders during major IT incidents, analysing customer feedback, and promoting excellent customer service from our teams. I also manage the Tech Bar team who provide an in-house IT support service for head office staff.• Work with internal teams and third party suppliers to manage major IT incident resolution.• Implement Customer Satisfaction Survey to gather data for analysis, and identify areas of improvement as part of the Continuous Service Improvement Project.• Define and redefine process for use by the Tech Ops team, documented as formal work instructions.• Project Management experience: iPhone roll out to replace 800+ Blackberries as company standard device.• Recruit, manage and mentor two successful teams.• Promote team engagement and arrange teambuilding activities, performance recognition awards.In 2015, awarded the IT Senior Leaders Recognition Award for contributions to Tech Ops team performance.

Epsom, Surrey, United Kingdom

· Liaising with client project managers and internal development teams to co-ordinate API integration projects, product enhancements and fixes.· Account managing client relationships directly and via the first line support teams in each market. Assisting with system adoption and influencing increased transaction volumes to improve revenue.· Analysing customer requirements, logging bugs and proposing product enhancements based on revenue earning potential.· Running initial kick-off calls and training session with customers via web conference.· Produce and maintain training material, and ensure product updates are communicated to clients and level one support teams.· Provide department update to regional and global stakeholders during weekly meetings, and participate in the marketing steering group.· Recruitment for support team members; posting advertisement online and with recruitment consultants, filtering initial applications and interviewing candidates at the first stage of selection.· Organising employee engagement initiatives, including office remodelling and company social events.

Account managing all UK group bookings. In 2009, this contributed £150k in revenue.• Accompany the account manager on sales calls/training sessions with travel agents, and deliveringproduct updates.• Involved with fare negotiation, and maintaining all UK tour operator allocations.• Building relationships with customers and procurement departments to maximise repeat businesspotential.• Reporting statistics on passenger figures, and agency sales performance.• Organising promotional events and trade familiarisation trips to Greece.• Book all UK staff duty travel, and promotional tickets.• Communicate relevant updates to trade partners including changes to fare information or e-shots forpromotions.• Representing the company at trade events/exhibitions.

Key account management of large banking organisation.• Liaising with clients to establish requirements of event.• Propose suitable venues, dependent upon client's choice of location/budget.• Maintaining the company's service level agreements with clients.• Directing business to preferred partners in order to increase revenue from business placed.• Participating in regular site visits to venues/areas of importance to our clients, in order to improve ‘firsthand' knowledge.

A founding team member at the launch of the long haul airline.• Team leader as part of a crew of ten, in an exclusively business class cabin.• Ensuring good time management and service delivery standards are maintained.• Meeting, and where able, exceeding customer expectation.• Understanding and implementing security guidelines as determined by the government's aviation threatassessment.

Delivering the British Airways onboard service, operating flights to destinations in the Middle East, Africaand Central Asia as a franchise partner of British Airways,• Adaptable and diplomatic in meeting the needs of customers from various cultural backgrounds.

Senior flight attendant with ad hoc private charter airline.• Ensuring the delivery of bespoke service is in line with the customer's requirements, ranging from footballteams, political parties, ministry of defence flights and high profile personalities.• Managing a team of up to seven crew members to achieve an efficient in flight service.• Responsible for completing and submitting relevant reports and post flight documentation.• A volunteer on the flight safety committee and incident management team.

Senior crew member with scheduled short haul carrier.• Write assessments and carry out annual appraisals on cabin crew in their flying duties, ensuring companystandards are maintained and CAA (Civil Aviation Authority) regulations adhered to.• Involved in cabin crew recruitment.

Travel And Tourism

Education record

grade A-C