• Directed and inspired a team of 12-17 route salesmen, facilitating daily debriefs and coaching sessions thatsignificantly enhanced overall sales performance.• Served as the primary expert for the Zebra Handheld system, effectively onboarding new route salesrepresentatives and promptly addressing in-field issues, which enhanced operational efficiency.• Established a comprehensive customer information management system, improving data organization andaccessibility, contributing to expedited response times in customer service.• Administered timecard management to ensure precise time entries and timely bi-weekly sign-offs for teammembers, resulting in a streamlined payroll process.• Facilitated daily branch operations, including shipping and receiving and communication with third-partydistributors, optimizing workflows and enhancing efficiency.• Enhanced cash management procedures by implementing a systematic daily deposit process, resulting inimproved financial accuracy and reduced discrepancies.• Supervised RMS maintenance efforts, including the onboarding of new employees and updates to businessdevelopment representatives, refining data management practices.• Maintained meticulous employee files and records, ensuring compliance with company policies and laborregulations, which led to a successful internal audit.• Oversaw daily warehouse operations, managing a team of two employees and ensuring efficient inventorymanagement for over $500K in products.• Acted as the primary liaison between the factory, distributors, and branch to facilitate effective communicationand streamline processes.

• Designed and implemented a tracking program utilized by all couriers to monitor daily deliveries, enhancingreal-time data accuracy and optimizing route efficiency.• Conducted daily debriefs and personalized coaching for a team of 13-20 route salesmen, driving improvementsin team performance metrics and sales effectiveness.• Cultivated a culture of trust and collaboration by adapting leadership styles to accommodate individual teammembers' working preferences, resulting in improved team morale and retention.

• Regularly surpassed sales targets across two routes by implementing effective account management strategies and fostering strong customer relationships.• Achieved consistent growth by bringing in new customers each month, significantly enhancing route profitability and expanding market share.• Contributed to the Sparkling Spring buy-out as a member of the Libertyville, Illinois training team, helping to onboard new team members and streamline operational processes.

• Executed 100% route coverage across 10 branches in 12 states, ensuring seamless operations in all fourlocations within the NJ zone while maintaining a strong focus on safety and efficiency.• Spearheaded the successful restructuring of three routes, collaborating with Route Sales Representatives(RSRs) and Zone Operations Managers (ZOMs) to ensure accurate customer information and effectivecommunication of route changes, enhancing overall route efficiency.• Developed the “Route Relief Information Book,” which streamlined route operations by consolidating keyresources such as AM load requests, monthly calendars, and maintenance forms, improving accessibility for team members.• Organized and facilitated Daily Driver Operational Reviews (DDORs), promoting a culture of continuousimprovement and safety awareness among drivers, contributing to a reduction in operational incidents.• Mentored new team members as a Route Training Mentor, providing guidance through comprehensive trainingmodules and best practices, resulting in a smoother onboarding process and enhanced performance metrics.• Contributed to the Safety Team as a Branch Safety Leader, creating the “Safety Team Leaders InformationBook” to enhance training on close quarter driving and the Smith System, improving the branch's safetycompliance rating.• Delivered critical coverage in the ZSL role for three NJ zone locations during both AM and PM shifts,demonstrating flexibility and adaptability to meet operational needs.• Administered Saturday scheduling for seven years, creating and distributing an annual coverage plan that optimized weekend operations and minimized scheduling conflicts.