- Ranked #1 2023 Loan Officer for exceeding all sales and revenue goals.- Generated on average $4.5 million in loan volume annually while advertising, researching, and resolving complex account issues for clients and lenders. - Work with 30-45 clients concurrently to support their financial goals starting from lead generation to close.- Established and developed new business by cultivating strong relationships with dealerships, increasing the total number of partnerships by 50%. - Collect and analyze clients’ financial information to assess eligibility for personal loans. - Strong problem solving skills and an interest in finding solutions for clients with poor credit.- Review contractual stipulations and sensitive financial artifacts for accuracy and completeness.- Build a loyal customer base through effectively identifying prospective customer needs, ensuring service and product satisfaction, and maintaining positive, constructive relationships.

- Closed $10 million in security solution sales to 20 medium sized businesses.- Oversaw and process customer contracts from estimation and submission, to monitoring and reporting.- Partnered with customers to create budgets that align with their financial and security goals and objectives.- Developed presentations and documentation to communicate financial analysis and insights to stakeholders.- Maintained effective working relationships with internal and external customers.- Reviewed and enter a variety of information and accounting data into financial systems timely and accurately.- Provided technical advice, interpretations, and recommendations on established procedures and manuals to improve the efficiency and effectiveness of financial operations and internal controls.

- Doubled storage average closing rate of 8% and closed at 18%. - Maintained the highest customer satisfaction survey result for 3 years 2017-2019.- Provided personalized client experiences based on individual needs to create unique buying experiences. - Mentored and trained 12+ new representatives on sales techniques, customer relations, career development, and CarMax policies and procedures. 100% of trainees achieved Directors Club or higher. - Represent the sales department during weekly business operation alignment meetings.- Leverage knowledge of sales and marketing to increase customer understanding and confidence in CarMax services and products.

- Supported project and administrative responsibilities: data entry, communications, and meeting facilitation. - Managed accounts receivable and accounts payable functions. - Planned and organized travel itineraries for internal staff. - Composed letters, memoranda, meeting minutes and electronic correspondence.

• Worked closely with Leasing Director in planning and executing special events and functions.• Assisted with proposal writing, leasing documents, and contracts.