Portfolio Manager, Implementations - CorpayOctober 2019 – Present- Manage 11 project managers overseeing a collective portfolio of 200+ net new accounts at a given time.- Maintaining a portfolio of 10+ concurrent large-scale, high-priority highly customized implementations.- Lead recurring meetings in a team and 1:1 setting collaborating and developing employees across multiple product lines.- Customer relationship management - de-escalating customer and internal conflicts by identifying suitable resolutions.- Monitoring KPIs - analyzing reporting, identifying opportunities for process improvement and areas of growth.- Acting SME on highly customized - high revenue accounts; stepping in when project managers require support/ backup.- Support upper management objectives focusing on efficiency and eliminating redundancy in reporting & processes.Implementation Project Manager- Manage intricate implementations of expenses management tool, Expense Track.- High level understanding of standard AP reconciliation and GL/Job coding processes- SaaS Enterprise Implementation pilot from inception to Go-live for customers using various ERPs- Oversee implementation milestone plans in order to meet desired go live dates, decreasing days to revenue generation.- Regulate communication/expectations and full scope of the project lifecycle, from kick-off to support team hand off.- Subject Matter Expert for Expense Track and SmartData integrations (Comdata), interacting with key stakeholders on expense management product education and processes with a focus on physical credit cards and vendor card payments.

Support Coordinator - QualifactsJune 2018 – October 2019- Monitoring various databases to ensure proper system performance.- Triaging support tickets through Jira, phone calls, & communicating with the US office as well as staff in our Peru.- Engaged in war rooms of critical incidents; sent out high priority customer alerts anytime their major system deficiencies- Highly engaged in the hiring process of new recruits- Coordinated/prepared various meetings; transcribed meeting notes for staff- Ran various reports to monitor customer and staff productivity metrics.

Corporate Trainer –Premiere Credit of North of AmericaMay 2016 – June 2018- Trained and developed new and existing employees to further develop problem solving and critical thinking skills.- Developed “outside of the box” methodologies to best engage the individuals to meet training objectives.- Educated team on multitasking/managing expectations while delivering excellent customer service during high pressure situations.Team Lead:- Promoted to team lead within the first six months of employment.- Lead a group of 10-15 collectors to attain their monthly goals by de-escalating calls in high stress situations.- Responsible for training, reviewing call metrics, and inspiring collectors to achieve goals set forth from the company.Collector:May 2016 - March 2017- Outbound and inbound calls for outstanding medical balances- Achieved/ Surpassed established monthly calls volume goal set forth by my company and my lead- Proven de-escalation/communication; providing resolutions that aligned with the customer’s and company’s needs.