Kirk Boone Email & Phone Number

Edinburgh, Indiana, United States

Edinburgh, In 46124

Planning and implementing technical projects in alignment with organizational goals.Directing the effective delivery of networks, development, and disaster recovery systems and processes.Providing technical support for both hardware and software issues our users encounter.Supervising external vendors.Preparing financial budgets and presenting proposals for capital projects to management.Researching and recommending new products.Leading efforts to improve IT processes.

Tarboro, Nc 27886

I enjoyed the privilege of working for Glenoit Fabrics Hg Corporation in an Information Technology Administrator/Support Specialist role where I continued to learn valuable professional skills such as information systems management, network administration, and end user support. My responsibilities included: Monitoring the daily performance and maintenance of computer and network systems.Providing Help Desk technical support assistance for user inquiries regarding computer software or hardware operation to properly resolve problems.Accurately capturing all details regarding reported incidents and detailed resolution steps when resolving an incident.Promoting and utilizing the knowledge base, support documentation, remote access, and all other available tools to provide initial troubleshooting of all reported issues with the goal of providing a high level of timely request resolution.Creating and updating training procedures, and authored, submitted, and approved new content for the knowledge base.Installing equipment for employee use, performing, or ensuring proper installation of cables, operating systems, or appropriate software.Performing minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.Modifying and customizing commercial programs for internal needs.Reading technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.Managing backup, security, and user help systems.Identifying process and performance improvement opportunities and propose ideas, solutions, and action plans to enhance team and departmental functions.Referring major hardware or software problems or defective products to vendors or technicians for service.

Sharpsburg, Nc

My job was to make use of my experience and contacts in the industry to build a customer base in the Industrial Supply market. With the company under new ownership my first responsibility was using digital marketing to reach out to new and existing customers. I started as Inside Sales, developing a relationship with current customers. I then was able to use e-commerce, social media, email, and cold calling to grow our customer base. I moved to Outside Sales expanding our sales area and customer base by following up on those techniques.

Rocky Mount, North Carolina Area

Inside Sales Representative/Customer Service specializing in temperature and pressure sensing devices for industrial applications. As part of my key duties I had the responsibilities of data entry, creating spreadsheets, and providing technical and PC support for coworkers. One of the responsibilities I acquired due to my pursuit of my degree in Computer Information Systems was helping transition from an AS/400 system to Microsoft Dynamics NAV and CRM. That experience led me to my current position as Information Technology Support Specialist/Administrator at Glenoit Fabrics.

Tarboro, Nc

• Installed and maintained computer system and network infrastructure• Implemented online sales to help meet business goals• Provided end-user support• Upgraded manual accounting system to QuickBooks• Produced and managed customer and vendor databases• Established and maintained relationships with customers and vendors• Managed customer accounts face to face, over the phone, fax, and email• On-site product identification• Maintained familiarity and technical knowledge of all industrial products• Controlled purchasing for inventory and customer accounts

Rocky Mount, North Carolina Area

• Maintained customer and vendor databases• Established and maintained connections with customers and vendors• Managed customer accounts face to face, over the phone, and online• Provided end-user and customer service support• Maintain technical knowledge• Industry specific training

Associate Of Arts And Sciences (Aas), Computer Information Systems

Industrial Techology

Associate Of Arts And Sciences (Aas), Electricity/Electronics Technology, 3.0