D Km Email and Phone Number

Results-driven Senior IT Infrastructure Operations professional with 14+ years of strategic expertise envisioning and leading technology based, multi-million dollar initiatives impacting IT and business profitability. I love leveraging technology and process to solve business problems and accelerate business profits.Strategic: • Provide direction and leadership on building and scaling IT infrastructure to support the needs of Organization and its customers • Implement and promote use of consistent, efficient and quality processes to meet timelines and deliverables according to requirements and standard operating procedures • Ensure compliance of operations with governing regulatory requirements • Create, maintain and assume accountability for a culture of high customer service • Ensure business continuity and implement means of disaster recovery to ensure uninterrupted business operations • Responsible for information security and data privacy for the companyOperational: • Ensure smooth functioning of global IT infrastructure operations, availability and uptime.• Oversee administration of servers, workstations and networking • Oversee setup and enforcement of all security policies at all levels, including firewalls, servers, desktops • Prepare, update and maintain all IT Standard Operating Procedures and Work Instructions • Drive implementation and management of business continuity and disaster recovery plans • Lead projects for deployment, validation and commissioning of new equipment and systems • Customer facing role for new engagements, customer-specific IT issues & customer audits • Coordinate with vendors for procurement and maintenance of all IT assets and IT services • Maintain IT asset inventory • Negotiate with equipment vendors and network connectivity providers to secure the best cost for IT infrastructure Etc..