~ Provide advanced administrative support to the Division of Neonatology/Department of Pediatrics faculty and direct support to the Division Chief and Medical Director ~ Support and promote all seminars and events offered by the Pediatrics Research Committee.

Provide tools, resources and training using an Income Shifting Strategy to:~Eliminate Debt~Minimize Taxes~Improve Credit~Jump start your Investment~Travel Membership

• Oversaw and executed dues billing and processing for 16,000 domestic and international members with a budget of $4M. Retention rate of 98% over the last ten years. • Tracked, analyzed and maintained data statistics for retention activities and developed and worked with Director on new techniques to improve retention.• Managed over 20,000 member records in association database and electronic filing system.• Created and implemented procedures for optimal member and customer service using web-based applications for all programs.• Served as staff liaison for the AUA Residents Committee.• Developed and managed three specific residents programs at the AUA Annual Conference: AUA Residents Forum, Residents Bowl and AUA National Chief Resident Debate.• Designed and implemented web-page areas for the AUA Residents Committee to include the AUA Residents Committee Teaching Award, the AUA Residents Forum, AUA Residents Bowl, AUA National Chief Resident Debate and the AUA Residency Connection for training programs.• Coached and mentored staff of four to accomplish department goals, and uphold member satisfaction and call center involvement. • Oversaw the Urology Residency Matching program and Fellowships Matches (5) and implemented an online accessibility with email blasts for all Matches.• Traveled annually to Canada and Mexico to promote AUA membership and its benefits at different society annual meetings.

• Managed and coordinated all dues billing and processing for 15,000 members.• Provided oversight to all membership records administration, including accuracy and integrity of information entered into the association’s management system and stored on the electronic filing system.• Coordinated recruitment and retention marketing efforts via mail, email and fax to promote AUA membership.• Supervised staff of three to promote day-to-day activities of quality customer service, accurate database maintenance, and completion of membership applications of new members joining the Association.• Provided oversight of booth design, staff training and scheduling for the on-site membership/information activities to over 17,000+ attendees at the association annual conference. • Managed regional chapter relations regarding member compliance and collection of dues for three of the association eight regional chapters with a budget of $250K.

• Processed membership applications and filing of member folders.• Tracked members’ activities to ensure compliance of the Association and Chapters’ regulations and by-laws.• Tracked urology residents and updated data information annually for 141 urology residency programs in the United States, Canada and Mexico.• Provided high quality customer service via phone, fax and email to members and non-members.• Updated member and non-member records to ensure the accuracy and integrity of the association’s management system.

• Processed membership applications of new members and filing of member folders.• Tracked members’ activities to ensure compliance of the Association and Chapters’ regulations and by-laws.• Provided high quality customer service via phone, fax and written correspondence.• Updated member and non-member records to ensure the accuracy and integrity of the association’s management system.