D. Logan Mccabe is a Customer Experience Enthusiast | Futurist | Electronic Music Producer | Zendeskian ex-KPMG, UMG at Zendesk. Colleagues describe him as "Without sounding too hyperbolic, I’m not exaggerating when I say that I’m constantly impressed with the deep, thorough, and up-to-date knowledge that Logan has of our product and roadmap dates. Each time a discussion with our customer comes up, he’s ready and confident with advice on best practices while keeping in mind what’s coming soon on a roadmap that may impact their decisions. Logan is extremely organized, and I know that if he has taken ownership of an item, I don’t have to follow up or keep it on my list any longer. As a TAM juggling several accounts this makes my life much easier and I’m very grateful that Logan is so consistent and reliable. He also never hesitates to jump in and help a fellow teammate who may need his opinion, expertise, or someone to brainstorm solutions with. This has helped me most recently when he took the lead on gathering feedback on a pain point, identified the financial impact, and compiled all of the above into one concise and clear request to get this actioned internally. Not only is Logan a pleasure to interact with because he’s a member of an account team that is so collaborative and positive, but also because he’s such a welcoming individual who is also really fun to talk to!"