Diego Lopez Email & Phone Number

Australia

*Ensuring weekly roster scheduling, ordering, and inventory duties.*Managing all aspects of the Australian Lottery, ensuring adherence to "The Lott's" policies and procedures.* Hiring, training, and coaching team members on product knowledge, and customer service.*Managing vendors and Merchandisers to ensure smooth operations and consistent stock levels.*Developing processes and policies to standardize and improve the workflow of the business.*Assisting management with investment opportunities and business start-ups.*Maintaining financial records, sales figures, and payroll.

Colombia

*Involved in the ongoing support, design, and implementation of both internal and customer network infrastructure, including the integration of hardware, software, and administration systems.*Responsible for assisting in troubleshooting, analyzing, and resolving network issues.*Trained users with technical and non-technical guidance in software management and operational procedures.*Assessed performance levels of systems to project future needs to enhance existing systems and improve security.* Supported emerging and evolving technologies (desktops, laptops, smartphones, tablets and other devices).

Colombia

*Implemented and configured software and hardware solutions. *Provided and managed the resolution of all incoming incidents through the Trouble Ticket System.*Installed and configured IP telephony equipment and surveillance systems.*Structured and mapped IP solutions and installation projects.*Configured telephone plants.*Configured and Installed Radio Frequency solutions. *Configuration of wireless equipment.

Diploma Of Software Development, Information Technology

Diploma In Sales Management, Business Administration And Management, General

Bachelor'S Degree, Business Administration