I am a Marketing/Office Coordinator with proven experience measuring customer satisfaction, providing information to customers, investigating issues and finding solutions, handling incidents, updating records of discussions with customers and developing complaint procedures.I am now seeking a job opportunity that will challenge me and allow me to use my skills, knowledge, and education to be mutually beneficial to both myself and my employer to allow for future growth and development. In addition to my solid background in customer support & service management, I have relevant marketing & content moderation experience. Collaborative by nature, I also employ my insight into the individual needs and motivations of various people to engage with others on a personal level. With a process-driven mindset, I can identify issues of all kinds and offer solid solutions. As an organised and self-disciplined individual with the ability to prioritise calls under pressure, I can immediately impact front line operations.Key skills and competencies• Analysing information and facts to make informed decisions.• Consistently delivering customer service in line with ‘best practice’.• High levels of enthusiasm, drive and motivation.• Writing marketing reports that include accurate statistics.• Designing marketing materials.• Able to work across core business functions.• Confident when dealing with people face to face.• Maintaining customer database files.• Creative problem-solving skills.Customer service | Client Relations | Marketing administrative operations | Content writing | Content moderation | Store management | Face to face interaction | Customer satisfaction | Event planning | Operational compliance | Customer care | Data entry | Office administration | Complaint handling | Administrative procedures | Public relationsNote: EU CitizenE-mail: davidmarinovic18@gmail.com |