D'Michael Fleming Email & Phone Number

Dallas, TX, US

Chicago, IL, US

Monitor and manage Intraday activity: Real-Time Adherence (RTA), queue activity and agent utilization to achieve interval service level goals across various teams.Act as point of contact for assessing and responding to escalated issues (tech issues, outages) within established turnaround times. Responsible for coordinating key activities to ensure minimal.

Oakbrook Terrace, IL, US

Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the InternetGather customer’s information and determine the issue by evaluating and analyzing the symptoms and researching required information through Service Now, Remotely Anywhere, SCCM, etc.Accurately process and record.

Bloomington, Illinois, US

Provides first contact technical support for hardware, software, procedures, password resets, etc. via the telephone, email, and/or the internet/intranet.Uses knowledge-base and documentation systems to troubleshoot, resolve, document, and/or research incidents. Follows and supports workforce management, service management, and incident handling procedures.

Dallas, Texas, US

Focuses daily efforts on outreach work lists projects and deadlines.Provides telephonic, secure message and email promotional support of services offered as Health Coaching Program.Works closely with Manager of Clinical Outreach to ensure members are in compliance with company’s program and appropriately scheduled for their health coaching.Assists members.

Winnipeg, Manitoba, CA

Receive inbound calls for Netflix and provide outstanding customer service to ensure loyalty and customer experience.Often provided support on the floor with New Hire trainee's to assist improve customer satisfaction and to improve business statistics. Provide technical assistance with devices such as PC, Mac, Xbox 360, Playstation 3, and Nintendo Wii.

Bellevue, WA, US

Answer calls and deliver exceptional customer service to build customer satisfaction and loyalty.Troubleshoot all technical inquiries regarding network coverage, device information and data services.Utilized all resources/tools (ALR, HLR's and MVP's via Crosstalk/SMR) to troubleshoot and diagnose customer issue for resolution. Utilized applications to view.

Chicago, IL, US

Served as an Online Support Associate for Sears.com orders.Seasonal Supervisor for escalated calls regarding damaged/defective items received as well as items there were never received or delayed.

Dallas, Texas, US

Inbound call center on the Dell Software Support contract providing customers whom are within their 30 Day Warranty with technical assistance such as reformatting their hard drive and adding additional programs/software to the computer by giving customers step-by-step guidance.