Daniel P. Email & Phone Number

Phoenix, AZ, US

Phoenix, Arizona Area

• Deployment of workstations: Desktop / Laptop, hardware / software installation upgrades
• Create and manage WordPress website for worldwide tradeshow use to display new products in development
• Established scripts for automated backup of critical data from Windows server to GNU/Linux based OS QNAP server
• Remote and on-site technical support, 24/7 on-call companywide
• Equipment management and purchasing

Phoenix, Arizona Area

• Installation of equipment at customer lab/Class 1000 cleanroom, verifying facility connections meet operating standards
• Instructor for operator (level 1), maintenance (level 2), and engineer (level 3) training
• Troubleshooting mechanical, electrical, software failures, calibrating sensors, hands-on repairs and adjustments
• Creating maintenance manuals PDF and updating procedures for new or modified equipment
• Answer and resolve product related issues via telephone and Microsoft Outlook

Phoenix, Arizona Area

• Qualify new leads through discovery to understand the client’s technical needs and deliver a valuable total solution.
• Manage accounts to provide on-going customer support, protect revenue, and identify opportunities for increased sales.
• Issue product quotations after price negotiation for value-based pricing
• Demand forecasting and ordering to optimize inventory of on-site material supply and to maximize revenue
• Prepare monthly reporting from Microsoft Access, PowerPoint presentations to track sales progress within department

• Assembled and secured hardware for computer servers on-site for multiple clients per day (~2 clients /day)
• Installed wireless access points, connected modem, terminated CAT 6 Ethernet cable with RJ45 connections
• Communicated with team to confirm equipment was received, notify of missing equipment
• Maintained tight schedule with travel by plane different locations across the US (every 1-2 day)

Phoenix, Arizona Area

Address the needs of the client with cost effective high quality materials, low-maintenance solutions, and natural aesthetic appeal. Contracted private tutor for accounting, chemistry, economics, math, and technical writing

Flagstaff, Arizona Area

• Identify / repair mechanical issues with dorm room furniture, plumbing, lighting fixtures
• Respond rapidly to maintenance work orders requests ~4 work orders/hour
• Complete preventative maintenance for entire buildings ~3 days ahead of schedule

Flagstaff, Arizona Area

• Receive/resolve ~50 customer inquiries daily while recording detailed information of work requested
• Create and dispatch ~15 work orders per hour to maintenance crews
• Relay messages and special instructions to maintenance crews via two-way radio
• Supervise maintenance project requests, evaluate project priority, assign General Maintenance Mechanics

• Identify customer’s needs, provided complete solutions ~$10,000 merchandise sold/month
• Set goals to increase sales parity (+1.0/3-month avg); exceeded (+1.14) and received recognition
• Collected and counted cash, reported end of day sales, and reconciled receipts

Provided administrative and office support for multiple supervisorsReceived and directed 150-300 customers inquiries dailyAssured discreet handling of all business (Secret Clearance)

Monitored and replenished shelves with correct productCreated signs and labels to drive salesReorganized and updated inventory to improve storage efficiency and accuracy

Bachelor Of Science In Engineering (Bse), Mechanical Engineering

Associate Of Science, Biological & Physical Science

Diploma