D Patel
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D Patel Email & Phone Number

Client Continuity Manager at Atos
Location: Mumbai, Maharashtra, India 6 work roles 3 schools
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Current company
Role
Client Continuity Manager
Location
Mumbai, Maharashtra, India
Company size

Who is D Patel? Overview

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D Patel is listed as Client Continuity Manager at Atos, a with 73598 employees, based in Mumbai, Maharashtra, India. AeroLeads shows a matched LinkedIn profile for D Patel.

D Patel previously worked as Capacity & Availability Management at Atos and Wintel Core Lead at Atos. D Patel holds Bachelor Of Science, Physics from R. D. National College.

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Atos

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About D Patel

Currently working as Client Continuity Manager.Previous experience includes Wintel Server Administration, ITIL Process Administration and Transition Management.-3 Onsite visits for project transition and then delivering the projects to be supported from offshore facility.-IT Service Management (ITSM) based on ITIL best practices for BAU mode.-PRINCE2 project management methodology for project transitions.

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Atos
Atos
Client Continuity Manager
bezons, ile-de-france, france
Website
Employees
73598
AeroLeads page
6 roles

D Patel work experience

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Client Continuity Manager

Current
Mar 2016 - Present

Capacity & Availability Management

Mumbai Metropolitan Region

ITIL Process Management for the following processes:Capacity & Performance ManagementAvailability ManagementRisk Management as a part of Capacity & Availability Management

Oct 2013 - Aug 2016

Wintel Core Lead

Provide analysis on project metrics and progress to Program Managers and SDM's.CMDB Control – Ensure that no CI’s are added or modified without required authorization. Liaise with Configuration Management to enforce accuracy of modifications to be made in CMDB.HLD creation – Provide Wintel schematics and blueprints to the DPM (Delivery Portfolio Management) for creating High Level Design (HLD). Aligned with Togaf9, verify that the designs are complete and touch on all aspects of logical and physical design elements for the Wintel process.HLD assurance – Authorizing HLD updates for Wintel Technology area. Sign off once the necessary modifications are made to HLD. DLD assurance – Authorizing Detailed Level Design (DLD) updates for Wintel, Citrix MetaFrame and VMware. Provide feedback and updates to the respective team leads. Explain and pass on the modified DLD to customer for sign off.Maintain and validate the IT project documents such as operation manual, task user manual, KEDB etc.Provide on-call technical support for incidents impacting service delivery.

Jan 2009 - Jul 2013

Wintel Server Administrator

Mumbai, Maharashtra, India

Deployed onsite for Project Transition.Performing Wintel L2 BAU activities:Administrating, installing, upgrading, monitoring and maintaining MS Windows server infrastructure including Windows 2003 and Windows 2008 in multiple domains.Access Gain Share Management – Owning/Executing Network and User Shares requests.Participate and represent Wintel team for miscellaneous project related duties and provide Level 3 support from Wintel based services.Ensure that project delivers the objectives as outlined in the Project Contract and solution document.Creation of various templates for Task User Manual, Operation Manual and Escalation Matrices which were used for documentation as per ISO 27001 standards. Filling out root cause analysis template.

Sep 2005 - Dec 2008

Customer Service Representative

Wipro Bpo

Mumbai, India

Sep 2003 - Sep 2005

Customer Service Representative

Sitel

Mumbai, India

Dec 2002 - Oct 2003
Team & coworkers

Colleagues at Atos

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3 education records

D Patel education

Bachelor Of Science, Physics

R. D. National College

Activities and Societies: Badminton

Education record

Simpli Learn

Education record

St. Anthony'S High School
FAQ

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What company does D Patel work for?

D Patel works for Atos.

What is D Patel's role at Atos?

D Patel is listed as Client Continuity Manager at Atos.

Where is D Patel based?

D Patel is based in Mumbai, Maharashtra, India while working with Atos.

What companies has D Patel worked for?

D Patel has worked for Atos, Atos (Formerly Siemens It Solutions & Services), Wipro Bpo, and Sitel.

Who are D Patel's colleagues at Atos?

D Patel's colleagues at Atos include Katerine Ojeda, Freddy Bizarro, Vijay Kushwaha, Navitha Navitha, and Carmen Lopez.

How can I contact D Patel?

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What schools did D Patel attend?

D Patel holds Bachelor Of Science, Physics from R. D. National College.

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