Director Of Security And Support Services Deparments
Director of Security and Support Service Departments 150 employeesResponsible for providing 24/7 protection for all assets and 8,000 onsite employees, 345,000 patients and all visitors at 2 hospitals, 12 medical offices and the corporate suites including visitor control and building access management.. Led 120 contract security officers. Developed and managed a Security Operation Center (SOC) operating on a Lenel security platform. Designated point of contact to law enforcement and the community.• Partnered with the business to continually improve and enhance our best-in-class security programs, resulting in upgraded service levels and improved perception and performance of security personnel. • Led over 20 Threat Management Teams to successful conclusions to address specific situations with patients, families and employees. • Monitored security systems regularly, identifying security risks and implementing mitigating strategies.• Advocated with executive management for the region’s first Security Operations Center then spearheaded the development and implementation the Center, including all policies and procedures.• Selected to serve as executive protection at Kaiser Permanente Board of Directors meetings and for Board Chairman and Chief Executive Officer.• Maintained regulatory compliance for hospital safety and security guidelines to maintain accreditations. • Updated Business Continuity plans for Security and Operator Services annually to ensure fast recovery of business operations.• Planned security measures and access control pre-construction for hospital and medical office buildings.• Took on additional responsibilities as needed, including managing Housekeeping, Landscape Maintenance, Communication Services and Support Services, due to reputation as effective manager and leader.
