Provide support to the Store Planning team using a custom Space Help ticketing systemTechnology SME providing support for the transition from an AutoCAD based planning system to a Bentley MicroStation based planning and file management systemWork with Bentley application developers to troubleshoot and resolve issues pertaining to our install environment and customizationManage and support the Bentley suite of applications used for creating Fixture Floor Plans and tracking space dataAutomate Space and Linear Footage calculation and reporting processes using MicroStation and Excel macros (VBA) significantly reducing the time planners spend on these activitiesImprove Senior Store Planner efficiency by streamlining the Square Footage update process allowing planners to handle more projectsConsult with IT partners to build monthly reporting solutions using SQL and ExcelWrite custom SQL data queries as directed by planning team DirectorCreate Fixture Floor Plans for numerous projects based on established criteria to maximize space productivity and enhance the customer experienceReview CAD plans with business partners and management to gain alignment on required changesManage a library of 10,000+ fixtures used for developing Fixture Floor Plans ranging from Project Criteria to Final Construction DocumentsTeam Lead for Fixture Captures and worked with R.G.I.S. consultants during the Space Capture Project which involved more than 1,000 stores

Performed maintenance, repairs and upgrades on all workstationsProvided end user support for applications & network connectivity issuesManaged user account settings in an Active Directory environmentImplemented a Blackberry Professional software serverWorked with Archicad BIM software to build 3D models that were used to develop construction documents

Provided technical support for all computer systemsGenerated construction documents (plans, elevations, sections, details, door and finish schedules) for residential projectsDeveloped residential CAD Standards and ProceduresManaged server data backup process on a weekly basis including offsite data storage rotation

Provided hardware, software and network support for 2,000+ workstations and related technologiesInstalled and configured desktops, laptops and related hardware ensuring proper operation of the computer system, applications and peripheralsRelocated existing computer systems and printers; verified network connectivity, proper functioning of applications and user access to data at the new locationPerformed diagnostics and troubleshooting of computer systems and network connectivityUtilized Remedy call tracking software to document and monitor computer problems to ensure a timely resolutionDeveloped a standard workstation setup process and maintained workstation setup images for the Fenwal Division to reduce the time needed to setup computers and reduce support costs

Mentored PC Technicians in the areas of problem resolution and system installationsProvided desktop support for hardware, software and network problemsAdministered network groups and user accountsInstalled and configured network print devices and local printersInstalled and configured new computer systems and peripherals