David Pfeffer, Pmp Email & Phone Number

Clackamas County, Oregon, United States

Manage New Product Introduction (NPI) projects and play a role as manager of the project team.

Clackamas, Oregon, United States

Willsonville, Or

Portland, Oregon Metropolitan Area

Portland, Oregon Area

Manage multiple projects involving the test and certification of heating units. Perform the following:- Introduce waterfall project management principles at OMNI- Improve customer interaction by implementing a proactive customer communications methodology- Keep projects on track- Team building- Schedule development- Project planning- Progress tracking- Risk identification (mitigation planning & management)- Problem management- Conflict resolution- Communications (Internal / External)- Stakeholder management

Gresham, Or

Inspect incoming (IRI) Medical and Non-Medical critical build components and products. Verify components meet customer quality specification requirements. Ensure industry and federal regulation compliance involving Build to Print and Supplier provided components are met. Develop ISO procedural and departmental training material to ensure a consistent method for assessing incoming materials is followed, eliminate downstream product defects.

Portland, Oregon Area

Directed team of skilled project leads and education specialists developing and deploying distance learning course material for $7.5B TSS service delivery division. Ensured material is delivered in time to meet release of new enterprise class and mid-range servers, storage libraries, solutions, and networking equipment. Successfully maintained a remote workstation for 5 years.• Managed $1.2M learning development budget funding tactical course development requests, reducing expense of outside human resources by 50%, subsequently increasing available funding by $400K.• Identified need for, and led creation of a new project tracking database, improving on-time course delivery by 40% and providing valuable metric and historical information used to report status and manage subsequent projects.• Utilized phase-gated development framework to validate task completion new course introductions, meeting delivery time lines and quality goals. • Led global team, gaining acceptance for and deploying new skills management system to over 5K IBM field and remote technical support professionals.• Established Governance oversight process, ensuring requests for education material align with strategic goals, even resource allocation, clear objectives, and well-defined roles and responsibilities.• Directed development of 220+ technical courses educating service deliver professionals on IBM rack and stand-alone servers, solutions, communications, and storage equipment.

• Warranty cost reduction• Ensure global service organization is prepared to support new server introductions.• Represented IBM’s TSS service division as voting stakeholder on System x Integrated Project Development (IPD) teams for high end servers and service and support software tools. • Saved $26M annually by conceptualizing and acquiring resources to develop Bootable Media Creator (BoMC) field tool, allowing IBM Service Support Engineers to run system tools booted from standard USB key, reducing on-site time, tool overhead costs, and making CD/DVD devices optional on all server models.• Coordinated global service / support efforts for new IBM System x high-end servers, creating and implementing service plans calling out resource requirements, service call flow diagrams, escalation practices, software tools, product information, spare part, and defect lists.• Liaised as service representative on Tools Project Team, arranging pilot testing of all new service tools.• Lobbied for creation of software tool aiding remote support professionals, forwarding computer system logs to IBM to be parsed and made human readable, resulting in IBM Dynamic Systems Analysis (DSA), main tool helping remote technical support isolate customer server faults; prioritized, and provided service requirements used to design DSA tool.• Improved key serviceability metrics on high end servers Served as Product Development Team member, lobbied successfully to add serviceability requirements in new server products created by System x, introducing requirements gathering, prioritizing, and engineering submission for inclusion on new server functional specifications.• Transformed pre-commit phase planning efforts for System x servers, identifying and bringing forward serviceability requirements.• Persuaded System x brand to add a test program to validate effectiveness and improve software tool suite using Remote Maintenance Effectiveness Test (RMET).

Bachelor’S Degree, Business Management & Communications, 3.8

Associate’S Degree, Electronic Engineering Technology