D Ram Email & Phone Number

Mumbai Area, India

Qatar Airways, Mumbai & Nagpur, IndiaSenior Sales Support & Ticketing Agent, Febraury2016 – June2019Responsibilities Handled:•Provide the sales Manager and the sales team with the necessary market intelligence,reports, highlighting the opportunities to improve, yields and market shareContribute in managing distribution channels and database for the sales team, be local CRScontact person.•Use of analytical tools to generate market share, revenue and sales data•Tracking and reporting of ROI on advertising, promotions, sponsorships and sales activities•Use and administration of sales activity management software/system•Coordination and submission of annual marketing activity plans and budgets•Maintain records and Provide maximum technical support of the sales force to ensureincreased awareness of Qatar Airways products and services•Handle inquiries, problems encountered by the corporate/agent and liase with relevantdepartment of head office, if required•Research and analyze individual markets and place QR in very visible in the market andsecure maximum market share of traffic on QR network.•Assist in develop sales and marketing plans, sales/Marketing reports.•Makes and confirms reservations for passengers where necessary, record and processreservations made by phone & email.•Handling Queues, Preparing Flight Load Reports, Issuing multiple types of tickets, i.e.Annual Leave, •Duty Travel, ZED Ticket, and AD Ticket.•Also Handling Special Assistance cases like UMNR &MEDA.•Investigating ADM cases, working on commercial waiver cases, waivers on medical grounds& waivers under industrial regulations.•Handling group queries, analyzing the request, reverting with the group fares & closing therequest.

New Delhi

Responsibilities Handled:•Cash Handling & Depositing with the relevant Agency.•Issuing various category of tickets i.e. Diplomatic, ID50/ID90, Staff Travel, Annual, ZED & AD tickets.•Booked Stretchers & helped guests in getting Medical approval.• Efficiently handled guests and their queries achieve personal targets and contribute to the overall team revenue, yield and volume targets. •Handling groups queries, issuing & refunding of Group deposit EMDs.•Comply with all EY reservation policies and procedures and standards of guest service (i.e. handling guest problems, answering telephone enquiries.) •Attended to guest problems, escalated to higher levels as required. • Kept self-up to date on product, service, policies and procedures. • Ensured all monies accounted for and DSR tallies •Correctly log, stock, and store all ticket stocks and properly stock and display all materials

Mumbai Area, India

Responsibilities Handled:•Answering passenger queries about the reservation & ticketing procedures for IN, UK, ME, SA, AU & US markets.•Assisting Guests in GRP Related queries.• Coordinating with the airport staffs for reissues & upgrades.•Updating Limo request in VExceed for India & UK.Skills:•Good knowledge of Amadeus & Sabre Reservation Systems.•Also Epiphany & VExceed systems.•Excellent command of geography, time zones and nationalities.•Average organizational and computational skills•Good verbal communication and interpersonal skills to face customers.•Good knowledge of the regular airport procedures and practices•Flexibility in working hours and professional outlook towards the job•Excellent communication and interpersonal skills•Dedication, decency, discipline and commitment towards utmost passenger satisfaction.Achievements: •Achieved Monthly Sales target regularly.•No Ticketing errors.

Mumbai Area, India

Responsibilities Handled• Answering passenger queries about the reservation and ticketing procedures for AU, NZ & SG.• Actioning Telexes & Emails.• Making reservations and solving queries of the passengers and travel agents related to the reservations & Ticketing.• Investigating passenger emailed complaints & reverting to the Head Office. •As a Subject Matter Expertise & Team Coach have conducted training sessions for New staffs.Achievements•Had been top performer for several months.

Post Graduate Diploma, Business Analytics & Intelligence

Bachelor Of Arts (B.A.)