Actively engaged in providing ongoing guidance, rewards, and recognition to employees, fostering service excellence. Supervised team activities to ensure proper reserves and exceed customer expectations. Identified and addressed problematic trends, escalating issues when necessary. Personally resolved customer concerns not handled by the team. Collaborated with internal and external stakeholders to uphold regulatory and company standards. Promoted a culture focused on process efficiencies and continual improvement. Advocated for business unit goals, demonstrating strong supervisory and organizational skills in leading the Claims Examiners team.

Directly supervised a team of 15 adjusters assigned property weather claims nationwide. Providing direct claim activity oversight ensuring we remained complaint and followed procedures to enhance the customer experience.

Assisted a team of 10 adjuster with file handling, ensuring claim files were updated, service level objectives were being met, and assisted with settlements .

Lead FEMA applicant housing inspections to document damages and estimate construction cost for required aid estimates.