Dylan Rucker Email & Phone Number

Pittsburgh, Pa, Us

Pittsburgh, Pa, Us

United States

Pittsburgh, Pennsylvania, United States

Pittsburgh, Pennsylvania

ResponsibilitiesMobility Desk side support - Local usersProvides service, maintenance, repairs and upgrades for all computers and peripherals Triage, solve and or escalate all incoming ticketsRoutine moves, workstation setup Onboarding - deployment & ImagingOrdering IT equipment Asset Mgmt Asset tag all incoming Hero productsResponsible for ordering, receiving, unboxing, and organizing deliveries.Tagging and Locking computers at deskHD chatAV sweep of all conference roomsTroubleshooting of all AV Printers:Basic Printer troubleshootingPrinter Maintenance VIP ticketsEvent Support (AV & IT)Primary for SEPSCoordination with other TechServices teamSkills/Systems neededWindows Resolve issues ranging from resolving registry conflicts to troubleshooting system crashes and performance issues.Troubleshooting and application support, including MS Office, OutlookOSXAble to perform command line troubleshooting to resolve individual application failuresMac OS X system administration and applications, including OS configuration, troubleshooting, knowledge of applications including MS Office, VMware Fusion, Apple Remote Desktop.In-depth Linux troublshooting ability Network troubleshooting connectivity issues, including digital authentication, remote access, secure Wi-Fi and wired connectivity to the internal network.Performs break/fix or remote installations as needed.AV troubleshootingNetwork understanding including TCP/IP, UDP, IP schemasZoom, Teem (Eventboard), AirwatchEnrolling/unenrolling devices JiraActive Directory (Active Roles Console)Google Admin Apps for Business, including Mail, Calendar, Drive, Docs, and GroupsBasic terminal command knowledge Cloud storage services (Google Drive / Box.com)Confluence OomnitzaOffice Specific Systems & Skills & Responsibilities Phabricator Linux Troubleshooting and ImagingOn-Boarding presentations

Technical Advisor for all new and existing technicians. Developed learning plans to teach systematic troubleshooting skills. Excellent customer service approach. Highest tier for technical support for all Apple devices, hardware and software, in a high paced retail technical support environment.Performed hardware repairs on all macOS and iOS devices. Guided Apple Business customers through Apple Enterprise support solutions

Greater Pittsburgh Area

* Abiding by the customer service guidelines of the Hyatt Corporation
* Checking guest in and out of the hotel
* Managing guest reservation request and billing information
* Preparing guest made-to-order food
* Shuttling guest to their requested locations within a 5 mile radius of the hotel.
* Offering detailed assistance to guest regarding the geography of the Pittsburgh Area **** And more
*On-site employee PC and network troubleshooting and configuration

Cybersecurity And Information Systems

Associate'S Degree, Cybersecurity

Activities and Societies: https://www.honorsociety.org/