• Project management• Agile methodology• Team Leadership to maintain critical scores and achieve target based results• Data analysis for TCD, multi channel connects, and driving team based projects• Critical approach for identifying potential bugs, issues in products like Adobe Photoshop, Bridge, Lightroom & Adobe Sign.• Collaborative work across teams and various stakeholders • Mentoring and coaching new joiners and sub-ordinates• Managing team escalations, negotiation, and troubleshoot complex problems• APIs, and integration systems debugging for issue• Managing enterprise product support through channels and maintaining client relations i.e. HSBC Global, Novotech, Microsoft etc.• REST based Web Services and API systems, product integrations with various platforms. i.e., Salesforce, Ariba, SAP, Workday, Microsoft tools• Expertise in JIRA & wiki spaces (Confluence) for managing product issues and stories assignment.

• Coach and mentor junior designers, developers and animators• Provide hands-on, expert-level technical assistance to users and designers• Providing support and following Agile methodology for testing and enhancing knowledge to various Enterprise users for different products like Adobe Photoshop CC (All Versions), Lightroom Classic CC, Lightroom CC (Cloud version), Photoshop/Lightroom – Mobile apps, Adobe Dimension CC, Adobe Fuse, Adobe Camera Raw etc.• Hands on expertise with Image integration (MS SharePoint, Team Servers) with Adobe Digital Media Suite Products• Sharing important updates within the technical teams to ensure competent support to the customer.

• Own responsibility for ongoing technical issues with developers on PSE, PRE, CCDX, Photoshop CC, Lightroom Classic CC, Lightroom CC Cloud, web based, and mobile apps projects and their issues• Provision of technical support and issue resolution services directly to key customers, vendors and partners with appropriate internal and external resources to bring support cases to closure.• Accountable for personal achievement against performance targets including case resolution and turnaround time quality and customer satisfaction.

• Maintain excellent knowledge of Adobe products and services to understand customer needs and own the overall relationship with clients ensuring retention and satisfaction with Adobe products and services.• Ensuring timely renewal of services and following up in case of payment delays.• Coordinating and working closely with accounts, order management and support teams to ensure smooth functioning of customer accounts and to retain by offering suitable offers in cancellation queries.• Involved in developing the KB articles and workflows for the new change requests.• Effectively involved in developing strategies to enhance the process.• Implementation of various offers, promos, discounts for generated leads of various type.

• Analyze and design calls flow, port allocations and call routing.• Worked in the Team for CTI for screen Agent Screen Pop.• Systems Analysis to improve performance.• Client provided leads push system• DME IVR Systems.• Voice Call Flow development using MS Visio and various specific applications.• Systems Analysis and Low-Level Design.• Build and Unit testing for IVR Voice applications using client proprietary software.• Database Design and table creations in SQL Server.

• Dealt with different API’s and CRMs to get the information to formulate solutions to complex problem.• Gathering integrated systems and peripherals information to identify potential system issues.• Negotiating terms of agreement and closing sales.• Potential network based debugging and troubleshooting• Generate Sales from customer's requirement and identify the their churn score• Team supervision for managing SLA's and sales to meet overall quarterly targets

• Undergone 6 months training on Java, SQL and ETL Informatica dev tools.• Development/maintenance of ETL codes in Informatica to mask client’s sensitive data.• Hands on C/C++• Hands on Data Structures and Algorithms• Basics of UVM• Good understanding of ASIC flow.• Hands on Digital Circuit Design(Schematic level)