Deepak Sengar Email & Phone Number

Delhi, India

Noida, Uttar Pradesh, India

• Project management
• Agile methodology
• Team Leadership to maintain critical scores and achieve target based results
• Data analysis for TCD, multi channel connects, and driving team based projects
• Critical approach for identifying potential bugs, issues in products like Adobe Photoshop, Bridge, Lightroom & Adobe Sign.
• Collaborative work across teams and various stakeholders

Noida Area, India

• Coach and mentor junior designers, developers and animators
• Provide hands-on, expert-level technical assistance to users and designers
• Providing support and following Agile methodology for testing and enhancing knowledge to various Enterprise users for different products like Adobe Photoshop CC (All Versions), Lightroom Classic CC, Lightroom CC (Cloud.
• Hands on expertise with Image integration (MS SharePoint, Team Servers) with Adobe Digital Media Suite Products
• Sharing important updates within the technical teams to ensure competent support to the customer.

Noida, Uttar Pradesh, India

• Own responsibility for ongoing technical issues with developers on PSE, PRE, CCDX, Photoshop CC, Lightroom Classic CC, Lightroom CC Cloud, web based, and mobile apps projects and their issues
• Provision of technical support and issue resolution services directly to key customers, vendors and partners with appropriate internal and external resources to bring support cases to closure.
• Accountable for personal achievement against performance targets including case resolution and turnaround time quality and customer satisfaction.

Noida, Uttar Pradesh, India

• Maintain excellent knowledge of Adobe products and services to understand customer needs and own the overall relationship with clients ensuring retention and satisfaction with Adobe products and services.
• Ensuring timely renewal of services and following up in case of payment delays.
• Coordinating and working closely with accounts, order management and support teams to ensure smooth functioning of customer accounts and to retain by offering suitable offers in cancellation queries.
• Involved in developing the KB articles and workflows for the new change requests.
• Effectively involved in developing strategies to enhance the process.
• Implementation of various offers, promos, discounts for generated leads of various type.

Noida, Uttar Pradesh, India

• Analyze and design calls flow, port allocations and call routing.
• Worked in the Team for CTI for screen Agent Screen Pop.
• Systems Analysis to improve performance.
• Client provided leads push system
• DME IVR Systems.
• Voice Call Flow development using MS Visio and various specific applications.

Noida, Uttar Pradesh, India

• Dealt with different API’s and CRMs to get the information to formulate solutions to complex problem.
• Gathering integrated systems and peripherals information to identify potential system issues.
• Negotiating terms of agreement and closing sales.
• Potential network based debugging and troubleshooting
• Generate Sales from customer's requirement and identify the their churn score
• Team supervision for managing SLA's and sales to meet overall quarterly targets

Noida, Uttar Pradesh, India

• Undergone 6 months training on Java, SQL and ETL Informatica dev tools.
• Development/maintenance of ETL codes in Informatica to mask client’s sensitive data.
• Hands on C/C++
• Hands on Data Structures and Algorithms
• Basics of UVM
• Good understanding of ASIC flow.

Master Of Technology - Mtech, Software Systems

Master Of Business Administration - Mba, Project Management

Bachelor Of Technology (B.Tech.), Engineering

Education record