D.Shivarama Krishnan Email and Phone Number

Key Result Areas: * Directing a team of 18 members; nurturing client relations and driving process innovation to achieve defined business objectives.* Guiding the cross-functional teams in fast-paced environments, maintaining collaborative atmosphere which empowers individuals to contribute in an effective manner.* Fostering relations with the clients by actively listening, understanding the challenges, and recommending tailored solutions.* Setting out in-house quality standards for various operational areas and championing transformational initiatives to build customer satisfaction in collaboration with various teams/ stakeholders.* Ensuring that quality of response to customer issues is as per set standards, conducting process reviews to enable strict adherence to process parameters & systems.* Developing relationships with stakeholders, vendors and regulators to fulfil business process and change management needs including training, methods & procedures and best practices implementation.* Identifying & replicating best practices across all functions for inculcating learning approach among all employees. * Formulating customer oriented service policies, systems and SOPs for accomplishment of business goals.* Creating & sustaining dynamic environment to fosters development opportunities and motivates high performance amongst the team member.* Conducting performance appraisal and ensuring effective performance management plan for the team membersHighlights:* Track record of consistently met & overachieved Quarterly/ Yearly KPIs by strategically identifying client needs and providing tailoring solutions.* Received recognition for exceptional negotiation skills and a deep understanding of market trends.* Merit of enhancing the process to streamline workflow thus reduced costs, and elevated overall business performance.

* Executed through evaluations of manuscripts, manuscripts-in-progress, or content proposals; provided constructive feedback on content, structure, and market viability to enhance the quality and marketability of client’s works.* Extended support to the clients in drafting compelling book proposals, query letters, and marketing materials as per the requirements of the Publishers, Agents, and Readers.* Conducted research to stay up to date on latest industry trends, market demands, and competitor analysis.* Utilized market insights to further assist the clients in positioning their work effectively and identifying target audiences.* Provided recommendation to the clients on enhancing the author brands and established effective marketing strategies.* Liaised with the Marketing Teams to create promotional campaigns and digital strategies.

* Interfaced with the Team Leader to devise strategies, goals & objectives for the team Defined project milestones and targets; analyzed performance & progress of the team, projects, and assignments.* Ensured timely completion of assigned tasks while adhering to quality standards.* Created & presented training documents to enhance employee knowledge; organized periodic training sessions to keep the team updated on latest updates and trends in the UK Construction Industry.

•Carrying out extensive web research and data collection on the latest trends and business developments in the UK construction industry.