Proven Claims Operational and Educational Professional with 23-years of experience in the Insurance industry, specializing in Claims Operations, Metric Design/Implementation and Educational Design/Integration. Excellent knowledge of various technology platforms, including software as a service (SaaS). Expertise in managing enterprise applications with large national teams. Effective leader who understands the importance of building productive relationships while consistently delivering quality services. Dedicated professional who has been consistently rewarded for hard work with promotions and increased responsibilities throughout career.