Service Strategy Development:• Develop National Service strategies for consumer sales to achieve service leadership • Drive a customer centric culture and customer friendly processes through effective implementation of various initiatives through technology and process which can help organization improvise on business performance through total customer and distributor delight.• Set measurable, time-bound business objectives and review progress.• Formulate Strategy for Customer & Distributor Delight and best-in-class processes.Service Operations:• Execute service plans for the consumer sales business.• Explore and identify new avenues of enhancing business and make service more profitable.• Ensure product complaint feedback is relayed back to factory R&D team relative to technical complaints, product enhancements/value adds – new features etc…• Ensure feedback is relayed to sales team relative to any sales related complaints that the customer may have.• Continuously build up the service infrastructure of the service function to ensure proactive customer service leading to enhanced customer satisfaction. • Formulate training plans and be central resources for training to continuously train franchisee/service personnel to deliver timely and quality service.• Coordinate between regions and factories on product quality feedback and ensure that appropriate action is affected.• Ensure preparation of service manuals, spare parts price lists of new products, revision of existing lists etc…Ensure preparation of service manuals, spare parts price lists of new products, • Ensure control of “free of cost” replacements by monitoring ongoing consumption patterns.• Develop a system of Service Audits and ensure that audits are carried out periodically.