Dale Vosper Email & Phone Number

Victoria, Australia

Served as a Customer Service Operator, Advice Line Operator, and Quality Assurance Officer at the Victorian Department of Health (Acquire BPO).Provided accurate and up-to-date information to citizens regarding Covid-safe measures, demonstrating a strong commitment to public health and safety.Adhered to strict compliance standards to maintain confidentiality of sensitive personal medical information and comply with government directives.Impact:Ensured citizens received reliable guidance and information, contributing to the effective implementation of Covid-safe measures in the community.Promoted to the Quality Assurance team, where I audited the calls of other agents, ensuring a high level of compliance and adherence to protocols.Maintained quality standards by providing feedback and guidance to agents, resulting in improved customer service and compliance rates.Awards:Received recognition for maintaining exceptional compliance and delivering outstanding customer service.

Morwell, Victoria, Australia

Served as a Customer Service Agent.Provided technical support information to citizens regarding their internet connection, demonstrating a strong commitment Customer Service.Adhered to strict compliance standards to maintain confidentiality of sensitive personal information.Impact:Ensured citizens received reliable guidance and information.Ensured a connection or a plan was in place.

Morwell, Victoria, Australia

Operated air/power tools, Vaccuum Formers, and utilized Hand tools, as a Machine Operator at PFG/Keil Industries.Oversaw product quality control to ensure adherence to specifications and standards.Demonstrated proficiency in Plastic Welding, including material selection and finishing techniques.Impact:Enhanced production efficiency by implementing optimized tool usage and workflow practices.Collaborated with the team to improve product quality, resulting in a decrease in defects by 15%.Contributed to a streamlined production process, reducing overall lead time by 10%.

Tynong North, Victoria, Australia

Worked as a Cleaner at Gumbuya World, ensuring cleanliness and maintenance of designated areas.Performed various cleaning tasks, including sweeping, mopping, dusting, and sanitizing surfaces.Followed established cleaning procedures and guidelines to maintain a high standard of cleanliness.Collaborated with team members to efficiently complete cleaning tasks within designated timeframes.Impact:Created a clean and welcoming environment for visitors, enhancing their overall experience at Gumbuya World.Contributed to the overall cleanliness and hygiene of the park, promoting a safe and enjoyable atmosphere for guests.Demonstrated attention to detail in cleaning tasks, resulting in positive feedback from visitors and colleagues.Played a crucial role in maintaining a clean and sanitized environment, especially during times of increased focus on health and safety.Awards:Recognized for outstanding dedication and performance in maintaining cleanliness and hygiene standards.