D'Wayne Ferguson Email & Phone Number

Kingston, Kingston, Jm

 Coordinate Security Services or Projects for Grace Kennedy Group of Companies.  Vendor Management (tTech, IBM, McAfee, KnowBe4, Dell SecureWorks - IDS, ProofPoint, SECNAP, and Tenable).  Develop Phishing and IT Security Awareness Campaigns  Configuration Management and Policy reviews for security devices (CISCO, SonicWall , FortiGate) Security Reviews and Matrix Reporting (Penetration Test, Vulnerability Assessments, Anti-Spam & Intrusion Incidents, Logs, and events).  Serve as a Voting Member of the Change Advisory Board  IT Audit, Risk, and Compliance Support (ISO270001, NIST, CoBIT, GDPR) – Monitoring controls and regulating compliance.  IT Solutions Risk Assessments and Requirements Review

Amsterdam, Nl

 Manage the Local ISO Teams across the Region.  Manage the IT Continuity Plan for the Business.  Manage the Information Security actions plan with the different IT Managers across the region.  Advise, communicate and ensure implementation of the global security standards & procedures (Risk Assessments and Requirements reviews- Security Policy, Hosting, Encryption, Authentication, Vulnerability, & Accreditation) Responsible for identifying potential risks and provide recommendations on how to prevent and/or avoid the risk  Manage /Develop /Improve and assist in the annual deployment of the Security Awareness Program throughout the Region

London, Gb

 Local Project Manager on IT Infrastructure Projects.  Manage the Uptime of the IT infrastructure Landscape (Minimum 99%) IT Service management. - Work closely with different Global and multicultural Support organizations (IBM, Accenture, TCS, UNISYS, T-Systems, Version, Orange Business Services, Digicel, C&W Business Services, Massy, Vortex, Advance Integrated Systems, LatCapital) coordinating IT Services.  “Migration and Integration Project” - Work closely with the regional teams to establish IT requirements and actions needed to migrate from one company network to another network (Testing and Reconfiguration - Laptops, Servers, Network Switches and Routers).  Manage Incident and Change Management - work closely with our business partners to ensure at minimum 95% of our user requests and incidents are completed or resolved in a timely manner. Maximize employee productivity by ensuring users have access to the right tools, Solutions, and Services.  Basic SAP User Support and Guidance. Manage the interactions between the IT Support Teams and the End Users by providing guidance to ensure better support to increase customer satisfaction and user experiences. Identify cost savings to reinvest in growth and brand building.  Timely delivery of IT services to meet the required SLA’s. Transition Team Leader – Create Service Level Agreements, Requirements Document, Transition Planning Document, and Maintain a Solution Catalogue which contains information about solutions and services provided to Red Stripe (features of the service, pricing information - where relevant, key contact information, Service Level Agreement information, and Transition Plans) Master Data Management – Solve data issues, Review metrics and initiate actions to improve quality, Implement and maintain Data Standards and processes, Implement Data Quality and Data Governance metrics, conducting root cause analysis for data related issues, & Conducting impact analysis

Armonk, New York, Ny, Us

Manage the Diageo (Red Stripe) account as an IT Services and Support Specialist form IBM (Outsourced).• Successfully increase customer satisfaction by using Global standards in providing services and reducing the time taken to respond to the client’s requests.• Improve cost savings as it relates to service level agreements between Diageo and IBM• Specializing in IT Incidents, Problem Determination and resolution, Infrastructure Change and Asset Management.• Working with IBM’s and DIAGEO’s global support team to ensure customer fulfillment in diagnosing and troubleshooting their Networks and the clients heterogeneous peripherals devices.• Provide Software Support, Backup System Support, Server and System updates and to Maintain Security Policies.• Provide good Communication and Negotiation skills and the practice of strong Customer Service Ethics while dealing with third party suppliers and vendors local and internationally to meet the need of the clients.• Provide Support for project “Refresh” to configure and rack servers upon delivery and to initialize the decommission stages of older Servers.• Worked as part of the Support team on project “Migration” to Provide backup strategies and migrate the users from VISTA to WINDOWS 7• Provide focus on Innovation and Research to continuously improve the quality of services in the different IBM accounts.• Provide Services for “System i” (AS/400), “System p” (AIX) and Windows Servers which includes server operations and audits, and administration.• Worked closely with IBM’s project management team and Services team in the implementations of the Disaster preparedness and relocation projects

• Manage the IT Infrastructure of the company as the Acting Head of the IT department.• Provide significant cost savings by 50% as it relates to IT Budget preparation and planning (Factors included: Support and Maintenance, Resources, Server and or Systems refresh if necessary).• Successfully Initialize and test the backup and recovery procedures resulting in Zero (0) data loss.• Successfully maintain and manage the Frame Relay Network infrastructure for the different branches allowing for minimal down time.• Recommend and Implement applications for better data gathering which provided significant returns on investments and increase resource productivity.• Manage and Maintain the ERP System (ERP modules include those for product planning, material purchasing, inventory control, distribution, accounting, marketing, finance and HR) the EliteSeries by Tecsys.• Provide System and Server Administration (Window & AIX), Client Support, Database and Network Administration.

Bs In Computing And Information Technology, • Major Data Communication / Minors: Network Administration And Computer Security

Comptia (Computing Technology Industry Association ) Certificates, A+ Certified Professional & Network+ Certified Professional

City & Guilds, Diploma - Electronics And Computing Systems