D'Wayne Ferguson Email & Phone Number

Kingston, Kingston, JM

 Coordinate Security Services or Projects for Grace Kennedy Group of Companies.  Vendor Management (tTech, IBM, McAfee, KnowBe4, Dell SecureWorks - IDS, ProofPoint, SECNAP, and Tenable).  Develop Phishing and IT Security Awareness Campaigns  Configuration Management and Policy reviews for security devices (CISCO, SonicWall, FortiGate) Security Reviews.

Amsterdam, NL

 Manage the Local ISO Teams across the Region.  Manage the IT Continuity Plan for the Business.  Manage the Information Security actions plan with the different IT Managers across the region.  Advise, communicate and ensure implementation of the global security standards & procedures (Risk Assessments and Requirements reviews- Security Policy, Hosting.

London, GB

 Local Project Manager on IT Infrastructure Projects.  Manage the Uptime of the IT infrastructure Landscape (Minimum 99%) IT Service management. - Work closely with different Global and multicultural Support organizations (IBM, Accenture, TCS, UNISYS, T-Systems, Version, Orange Business Services, Digicel, C&W Business Services, Massy, Vortex, Advance.

Armonk, New York, NY, US

• Manage the Diageo (Red Stripe) account as an IT Services and Support Specialist form IBM (Outsourced).
• Successfully increase customer satisfaction by using Global standards in providing services and reducing the time taken to respond to the client’s requests.
• Improve cost savings as it relates to service level agreements between Diageo and IBM
• Specializing in IT Incidents, Problem Determination and resolution, Infrastructure Change and Asset Management.
• Working with IBM’s and DIAGEO’s global support team to ensure customer fulfillment in diagnosing and troubleshooting their Networks and the clients heterogeneous peripherals devices.
• Provide Software Support, Backup System Support, Server and System updates and to Maintain Security Policies.

• Manage the IT Infrastructure of the company as the Acting Head of the IT department.
• Provide significant cost savings by 50% as it relates to IT Budget preparation and planning (Factors included: Support and Maintenance, Resources, Server and or Systems refresh if necessary).
• Successfully Initialize and test the backup and recovery procedures resulting in Zero (0) data loss.
• Successfully maintain and manage the Frame Relay Network infrastructure for the different branches allowing for minimal down time.
• Recommend and Implement applications for better data gathering which provided significant returns on investments and increase resource productivity.
• Manage and Maintain the ERP System (ERP modules include those for product planning, material purchasing, inventory control, distribution, accounting, marketing, finance and HR) the EliteSeries by Tecsys.

Bs In Computing And Information Technology, • Major Data Communication / Minors: Network Administration And Computer Security

Comptia (Computing Technology Industry Association ) Certificates, A+ Certified Professional & Network+ Certified Professional

City & Guilds, Diploma - Electronics And Computing Systems