Senior Business Analyst
[01] A Customer Service Specialist in an organization does not necessarily have to go to visit clients. In most cases they are the ones that attend to customer issues when they come into an office, they respond to customer e-mails, post mails, telephone and etc. [02] They are in the best position to explain billings, product usage and answer all other questions which the customer would want answers to. Their job really, is to keep the customers satisfied. [03] In most cases, they work in-house, any organization that wants its Customer Care Officer to have professional relationship with its clients has somehow combined customer care with support & marketing.