[01] A Customer Service Specialist in an organization does not necessarily have to go to visit clients. In most cases they are the ones that attend to customer issues when they come into an office, they respond to customer e-mails, post mails, telephone and etc. [02] They are in the best position to explain billings, product usage and answer all other questions which the customer would want answers to. Their job really, is to keep the customers satisfied. [03] In most cases, they work in-house, any organization that wants its Customer Care Officer to have professional relationship with its clients has somehow combined customer care with support & marketing.

(01) Responsible in assessing the effectiveness of present workforce levels, and achieving progress towards team work targets for the success of the whole group. (02) Prepare reports and maintain records of work accomplishments and administrative information, as required. (03) Motivate, inspire, encourage and organize team members in an efficient manner that is easily understood. (04) Divide tasks and duties equally among team members, matching each with their best skills. A Sales Team Lead also ensures that the team spirit and morale is kept high.