Danny Yip Email & Phone Number

Minneapolis, Mn, Us

▪Maintained and supported all IT systems, including operating systems, hardware, software, and peripherals for 300+ end users for technologies and systems, reaching primary resolution within 24 to 48 hours of a ticket being submitted.▪Managed deployment technologies for Macs (Jamf Pro) and PCs (Microsoft Endpoint Manager).▪Worked with the Director of IT to research and define business and systems requirements for new technology implementations.▪Managed IT onboarding for new employees, including delivery and day-one setup of hardware and software

Greater Minneapolis-St. Paul Area

• Managed telephone and email-based service desk for 300+ end users for technologies and systems, reaching primary resolution within 24 to 48 hours of a ticket being submitted• Completed onsite troubleshooting of client infrastructure and hardware (computers, printers, etc.) within 24 to 48 hours response time to minimize workflow interruptions• Prioritized incident requests as appropriate, based on business needs as communicated by the IT Manager in order to service end user needs and goals in conjunction with weekly 1-on-1 meetings• Documented incidents to facilitate efficient technical support for end users to lessen investigation times for issues that are a commonplace and speak the organization through annual company reports• Consulted with upper-level management to adopt stronger company practices to decrease multiple vulnerabilities by up to 90% in accordance with HIPAA compliance and third-party yearly auditing • Executed email multi-factor authentication and network security hardware for the organization with IT Manager to cut down on spam and intrusions for the entire network and decreasing time to triage by up to 92%

Golden Valley, Mn

• Investigated, tracked, and resolved customer issues for numerous clients, including responding to inbound phone calls and emails to provide a solution according to multiple clients’ service level agreement• Attained basic knowledge of Microsoft Exchange, Active Directory and Server hardware in order to assist and communicate along with multiple clients with a variety of IT related concerns within the first 24 hours• Interpreted technical information to clear terms to increase end-user efficiency and goals, including documenting solutions in the client’s knowledgebase and clarifying them to the organization to minimize interruptions• Identified and resolved a range of issues, including installation, setup, configuration, and distribution of applications remotely to reduce downtime within a 24-hour resolution

• Assessed data-quality issues to find duplicate records or missing values for invoicing procedures to lower disputes in weekly rebate procedures• Reviewed closely with management to prioritize business and information needs to enhance processes within the organization in a timely and efficient manner to improve automated weekly rebate systems• Developed and defined new process opportunities to expand invoicing productivity in order to meet reimbursement delivery requirements to customers within the year of being on-contract• Proposed written policies and procedures for data quality assurance purposes to put together techniques for discovering corrupt data to improve automated data recognition to identify errors

Maple Grove, Mn

•Responded to customer questions regarding complications with their accounts •Advised customers of necessary actions and arranged strategies for debt repayment in a timely manner based on customers' financial positions.•Located and informed customers of delinquent accounts by mail or telephone correspondence, inquiring at post offices, or through the questioning of neighbors.•Conferred with customers by telephone to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.•Located and monitored overdue accounts, using CDS Software and a variety of automated systems for assigned accounts to record address changes and purge the records of deceased customers.•Traced delinquent customers to new addresses by inquiring at post offices, telephone companies, or through the questioning of neighbors.

Center Of Economic Development - Duluth, Mn

• Developed, planned, and created an Integrated Marketing Communications plan to improve the zoo’s image.• Conducted a situational analysis that uncovered weaknesses and turned them into opportunities.• Developed a target market, positioning strategy, and trend analysis with an emphasis on social media mediums.• Functioned with two other members to make plans and set goals for a new marketing implementation.• Scheduled, organized, and led meetings along with two other members to achieve planned goals.• Translated technical information into customer solutions, and create powerful and compelling stories, taglines, and messages.

B.B.A. In Marketing, Marketing

Global Management And Economics Certification, Business Topics

University of Minnesota - Duluth campus, Study Abroad program; Business and Economics in China. Obtained the Global Management.