Danny Chiang Email & Phone Number

Rockville, MD, US

Rockville, Maryland

~ Designed the user workflow for a new case management system through the combination of rapid prototyping and frequent user focus groups, which resulted in a 100% user adoption of the new tool~Spearheaded the discovery process and set the foundation of the user experience for a redesign of a time tracking application, helping deliver the new system well.

College Park, MD

~ Performed first response troubleshooting of hardware and software issues for University of Maryland’s general purpose classrooms ~ Managed a small group of technicians to ensure weekly system checks and hardware maintenance ~ Documented and logged all issues and requests in UMD’s Service Now ticketing system, escalating tickets to the proper DIT division.

Rockville, MD

~ Defined requirements for a 508 compliant dashboard through journey maps and storyboarding to help investigators better understand their cases

Gaithersburg, MD

~ Guided multiple mortgages through the loan application process to help ensure timely closing~ Coordinating request from banks with loan officers as needed when additional documentation and information is needed~ Led internal auditing efforts and made sure all closed loans had all necessary documentation and the correct application process was followed.

Bachelor’S Degree, Information Science/Studies

Activities and Societies: Filipino Cultural Association: 2016-2017 District VI Represenative, FIND Inc. District VI: 2016-2017 Director of.

Associate'S Degree, Information Systems, Gpa: 3.02

Activities and Societies: -Created installation art which was displayed during Montgomery College’s first Art Walk-Qualified for schools.