Da Wei Au, Cspo, Csm, Csp Email & Phone Number

Singapore

Singapore

Singapore

Singapore

• Key Responsibilities
• Lead the discovery and conceptual design work required to translate business needs into solutions and features
• Facilitate estimation of proposed solutions across EIS, including Enterprise Applications, Architecture and Infrastructure teams
• Work closely with the Business Partner to ensure that EIS roadmaps are focused on efforts that provide the highest business value
• Provide coaching and mentoring to other business analysts
• Facilitate meetings with business partners

• Key Responsibilities
• Global Enterprise Salesforce.com Administrator for Autodesk.
• Resolves issues and suggests enhancements, advising on code issues related to multiple functions for different stakeholders in Sales, Sales Operations, Customer Service Operations, Front Desk Operations, Process.
• Supporting issues raised by business users related to customer & partner programs, namely – Autodesk Customer Engagement, Deal Discount Automation, End Customer Agreements, Lead Management, Fund Management, Order.
• Responsible for the following types of work: analysis, preparing flowcharts, documenting, programming, project/implementation or support/maintenance.
• Analyze and initiate configurations and other changes within the system per user business needs.

• Key Responsibilities
• Research complex operational/technical/systems problems residing within the Business Center organization. Resolve problems by collaborating with Enterprise Information Systems Team.
• Communicates new system implementation and system changes/updates to the Business Center leadership team, including required adjustments to operating processes and procedures.
• Serves as liaison between the Business Center and IT, constantly ensuring active support for systems functioning and as a corporate resource for both operational information and for a “high level” perspective of.
• Primary trainer for Business Center Escalations Representative on known workarounds for system related issues for SAP, Siebel and Salesforce.com.
• Responsible for setting up and maintaining SAP end of quarter block table backlog building purposes.Key Achievements Part of a team responsible for User Acceptance Test during pre-launch and as business escalation on.

Key Responsibilities Handling of all escalations relating to ASEAN and Greater China region independently without need for Business Center Manager intervention. Owned and facilitate all End of Quarter (EOQ) calls independently. Conducts Quarterly Business Review (QBR) with Sales, Finance and Sales Operations for ASEAN and GCR to discuss issues and.

Key Responsibilities Provide training and mentorship of new hires. Participate in management meeting and identifies process pain points, suggestions and feedback. Draft weekly report to be submitted management, sharing highlights and lowlights with key events during the week. Managed daily end of day memo on transactional volume/SLAs for management.

Key Responsibilities Providing support to customers in all aspects of purchasing products, including pre-order entry, order-entry and post-order entry enquiries and support for products, subscriptions and renewals. Handled order management and fulfillment via SAP, Siebel and Poetic system for ASEAN. Monitored delivery status and liaise with supplier and.

Key Responsibilities Provided after-sales support by reviewing and ensuring smooth compliant subscription sales transactions through liaising with internal departments and APAC clients under tight deadlines. Assisted clients’ enquiries through emails, phone calls and processing subscription orders into SAP system within stipulated SLAs. Trained and.

Gathered user requirements for statistic website creation onsite via SCS's care centers.Discussion and explained capabilities of Active Server Page (ASP) to finalize requirements for implementation.; Awarded hall of famer accolade in 2001 for Visual Basic Game Competition Awarded Grade A for Final Year Project and Internship

Bachelor Of Science (Bsc), Double Major In Information Technology And Business, 2Nd Class Honors

Diploma; E, Information Technology; Commerce Specialization