David Andrade work email
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David Andrade personal email
David Andrade phone numbers
As a former CEO at ECI, I have over 20 years of experience in leading high-performance teams and driving growth and optimization in the MSP industry. I have a proven track record of delivering value to over 800 clients worldwide, leveraging data, automation, and best practices to tailor solutions to their needs and expectations.My core competencies include cyber security, customer relationship management, vendor management, and analytical skills. I have successfully transformed ECI from a traditional MSP to a full-service provider, achieving a 15% growth in monthly recurring revenue, a 10% improvement in revenue retention, and a 15% increase in employee retention. I am a collaborative and motivational leader who inspires excellence and innovation in my teams. I am passionate about advancing the MSP industry and creating lasting partnerships with clients and stakeholders.
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PresidentStoredtechNew York, Ny, Us
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Chief Executive OfficerEci Jan 2021 - May 2023Boston, Massachusetts, Us★ Aligned products, services, and client expectations, resulting in a 15% growth in monthly recurring revenue (MRR).★ Achieved $8M annual recurring revenue (ARR) growth in the past 24 months in cyber security revenue.★ Managed Cyber Security, and Technology Enablement.★ Realigned the Delivery organization and formalized client engagement processes, leading to a notable 10% improvement in revenue retention.★ Implemented learning opportunities, recognition programs, and career development initiatives, resulting in a 15% improvement in employee retention.★ Successfully transformed the business from a traditional managed service provider to a full-service provider delivering Managed Services and Support, Managed Cyber Security, and Technology Enablement. -
Chief Customer OfficerEci Nov 2019 - Dec 2020Boston, Massachusetts, Us★ Increased customer satisfaction scores by 25% through targeted initiatives and continuous improvement efforts.★ Drove revenue growth through customer expansion and upsell initiatives, resulting in a 15% increase in revenue from existing account.★ Maintained a high SLA compliance rate, meeting or exceeding contractual obligations, with a 30% improvement over the previous periods.
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Senior Vice President Global Account Management And SupportEfront Feb 2018 - Nov 2019Paris, France, Fr• Led a team of 12 Account Managers, 70 Support Analysts and 15 Customer Success Professionals across six eFront offices servicing 800+ clients. ★ Proven experience in growth in overall business health, including people development, revenue growth, product usage and internal collaboration to drive value to our customers. ★ Advanced business in three categories: ★ Growth in established territories by focusing on existing client base ★ Focused on retention of existing clients and reduction of client churn, ★ Developed products and services to fuel growth. -
Senior Vice President Managing Director And Senior CounselEfront Feb 2016 - Feb 2018Paris, France, Fr★ Led a department 50 Support Analysts across 6 eFront offices supporting 800+ clients. ★ Focused on developing the skillset of a global team inspiring them to better serve customers and provide a better customer experience.
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Sr. Vice President, Global ServiceEze Castle Integration Jan 2010 - Feb 2016Boston, Massachusetts, Us★ Was Responsible of Global Service Operations for Eze Castle Integration's workforce which includes Service Delivery, Help Desk (winner of the Prestigious HDI 2012 Team Excellence Award for External Support), Account Management and Project Management.
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Vice President, Worldwide ServiceEze Castle Integration Jan 2007 - Dec 2009Boston, Massachusetts, Us★ In charge of US Service Operations for Eze Castle Integration's workforce which includes Service Delivery, Help Desk, Account Management and Project Management.
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Director, New York ServiceEze Castle Integration Jan 2004 - Dec 2007Boston, Massachusetts, Us★ Was in charge of NY Service Operations for Eze Castle Integration's workforce which includes Service Delivery and Account Management.★ Maintained and improved positive client satisfaction through time and comprehensive services.
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Client Relationship ManagerEze Castle Integration May 2003 - Dec 2003Boston, Massachusetts, Us
David Andrade Skills
David Andrade Education Details
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California State Polytechnic University-PomonaComputer Information Systems -
Cal Poly Pomona College Of Business AdministrationBachelor Of Science
Frequently Asked Questions about David Andrade
What company does David Andrade work for?
David Andrade works for Storedtech
What is David Andrade's role at the current company?
David Andrade's current role is President.
What is David Andrade's email address?
David Andrade's email address is da****@****eci.com
What is David Andrade's direct phone number?
David Andrade's direct phone number is +331499*****
What schools did David Andrade attend?
David Andrade attended California State Polytechnic University-Pomona, Cal Poly Pomona College Of Business Administration.
What are some of David Andrade's interests?
David Andrade has interest in Children.
What skills is David Andrade known for?
David Andrade has skills like Cloud Computing, It Service Management, Saas, Virtualization, Hedge Funds, Vendor Management, Management, Disaster Recovery, Data Center, Financial Services, Itil, Vmware.
Who are David Andrade's colleagues?
David Andrade's colleagues are Steve Brayton, Richard Stockwell, Patricia Vanderpool, Zac Barber, Jaden Nelson, Joshua King, Charles Ives.
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