Performing hardware and software configuration, maintenance, upgrades and troubleshooting of laptops (Dell, HP, and Mac), mobile devices and printers.Engaging with vendors to coordinate hardware repairs for all work-related electronic devices.Maintaining accurate inventory checks of all IT assets. Manipulating Linux Ubuntu Desktop operating system including file permissions, file system management, account management, performance monitoring, and command line interface.Performing imaging, wiping, shell swapping, and data transfers on laptops and mobile devices for end users to continue workflow.

Oversaw the day-to-day operations of the store, ensuring efficient and effective functioning. Prepared invoices, business responses, and marketing materials using applications that include PC Synergy, Google sheets, and SignapayManaged and supervised store staff, including hiring and onboarding two new employees, and facilitating weekly staff meetings ensuring consistent communication to support team’s professional growth and role accountability. Consolidated data utilizing Google Sheets and analyzed reports to identify sales trends and opportunities to increase revenue.Developed and implemented strategies to increase sales by 20% during the holidays and met store targets. Monitored inventory levels and coordinated with external stakeholders to ensure adequate stock availability.Resolved and troubleshooted all customer issues utilizing active listening skills and open-ended questions to ensure exceptional customer service and retain a loyal customer base.Followed protocol for accounting large sums of money; counted and balanced cashier drawers, handled cash deposits, and prepared various weekly logs and reports of deposit summaries.

Highlighted growth opportunities using Tableau to identify pain points in internal processes resulting in automating over 20 business processes.Managed operations for over 50 trucks operating in the Midwest with the goal of fixing and cleaning 500+ air ventilation units daily through streamlined schedules and processes. Utilized proficient business and data analysis skills organized through Microsoft Excel for finding and converting customers to purchase services across five different states, increasing revenue by 25% in the first quarter.Utilized profitability strategies to calculate strengths/weaknesses, growth, and projections along with competitive advantages.