1. DRIVE IMS CUSTOMER SERVICE IMPROVEMENT•Drive Customer Service focused mindset as a part of IMS training program to all resources Contribute to effectively deliver high-level services to Receivers at optimal costs•Reform the processes from Nestle Crisis. Perform process mapping in detail for Import & Export operations.•Worked closely with Supply Planning & Customer Service team to realign the order processing lead time from PO receive until stock delivered to customer.•Major structure realiging on documents leadtime for individual country. •Setup SLA/KPI on the documentation turn around time for Import / Export operation. 2. DRIVE THE IMPLEMENTATION OF INTER-MARKET EXPORT / IMPORT OPERATIONS BEST PRACTICES•Accountable for business continuity of the end-to-end IMS Export/Import process•Outline key IMS Export/Import Operations best practices relevant for the MY/SG business•Evaluate and identify gaps, use self assessment tool where applicable•Drive implementations of the IMS Export best practices•Follow up on any Supply Chain audits issues or Post Implementation Review (PIR) or Inter-market Supply Planning (IMS) related to systems and process to ensure compliance.3. IMPLEMENT AND MANAGE THE TRAINING AND DEVELOPMENT FRAMEWORK•Establish the Skills Matrix for the whole IMS team•Drive and sustain the IMS-Export Super User program with LGO•Outline the training plan for new IMS recruits and a yearly refresher training for IMS community•Oversee the development of localized training documents•Train IMS team community and assess their competency 4. MANAGE IMPROVEMENT PROJECTS•Identify and prioritize improvement opportunities in accordance with business requirements•Establish an activity and resource plan•Endorse the projects with relevant management and mobilize resources•Oversee the effective integration with other work streams •Responsible for project planned deliverables and sustainability

•Overall responsible for managing all shipping related activities including import/export clearance, documentation and liaising with government department•To ensure that all the imports and exports containers being cleared in the most efficient and cost effective manner without incurring charges e.g. storage, demurrage and port charges•Ensure continuity of sales tax/import duty exemption.•Ensure orders for Export are received within the 8 weeks lead time. •To process the order and send to planning team & freight forwarder team before the cut off monthly•To closely work with planning team on the production completion date in order to match the loading date. If stock are delayed, shall resume requesting for new booking.•Shall work with freight forwarding team to ensure the MT container is send to the required warehouse/plant.•Upon loading has taken place, monitor the laden container is pull out from warehouse to port.•Manage the movement of products/equipment/materials in and/or out of the country in accordance with organizational policy and procedure, and to comply with relevant local, country and international law and process. •Manage the necessary documentation and online forms for the efficient, cost-effective and lawful execution of all import/export activities.•Maintain and share with colleagues as appropriate, personal knowledge of all relevant import/export law and procedures; tariffs and duties; licenses and restrictions. •Manage financial and currency processes and transactions in accordance with policy and law, and to optimize cost-effectiveness of activities.•Anticipate, research and report on future changes in import/export laws and in relevant local territory practices, and ensure such knowledge is factored into the planning of the department's own strategy, resources and procedures. •Manage/liaise with stock control, warehousing and distribution activities influenced by or reliant upon import/export activities.

•Overall in charge for the day-to-day operations for both systems as well as physical operation.•Responsible to drive the team towards achieving Customer target/KPI and expectations.•Attend and response all issues (via e-mails or written correspondences pertaining to warehouse operation and to ensure all queries from are attended to.•To prepare and ensure all daily, weekly and monthly reports are submitted promptly and correctly.•Responsible for daily planning of the operations.•To ensure inventory level for the operations is maintained at all times.•To daily conduct spot check on Quality control and efficiency of sub-contractor workers.•To gather and check all required documentation and reports prepared by subordinates.•To ensure that prompt feedback from subordinates regarding any work related problems/issues encountered.•To ensure that any other work related duties given is completed within the specified timeline.•To ensure compliance to customers and others relevant authorities and operating instructions.•To ensure two ways communication with management level.•To manage, monitor and ensure proper filing for the job completed.•To ensure all stocks are properly checked and release as per J&J requirement.•To achieve a good result in internal & external audits•To perform any other duties assigned by immediate•To ensure custom declaration for Bonded ( C8 ) & Debond ( C2 ) completed for the day for shipment to be out from warehouse.•To manage Inbound team ,Outbound team & Inventory Team•To manage cycle count monthly 100%, Monthly 10 % & Weekly 1%

•Check-in passengers •Departure boarding & disembarking•To assist passengers from arrival and departure •Familiar with Cupax System (Cathay Pacific), Kommas 3(Thai Airways)and Kommas (Royal Brunei, Garuda Indonesia, Qatar Airways,etc)•Successfully handled all public relations issues.•Handle delay flights•Prepare a new booking for passenger (in case of rerouted)•Responsible for customer service duties included answering customer queries, problem solving and providing detailed information on new route